Videos do not resume

Question

Level 1

8 points

Videos do not resume

I'm using an iPod Touch 4th Gen running iOS 6.1.6.

I hadn't updated my version of iOS for ages and finally decided to bring it up to date. When I did, I found that videos restart from the beginning each time rather than resuming from where they were left off. I checked my video settings - 'Start Playing' is set to 'Where Left Off'.

Given I only use this iPod to watch videos, this is a very annoying problem and I wish I hadn't bothered to update it.

Any suggestions on how to get videos resuming again?

Many thanks for reading this far.

Posted on Sep 4, 2015 5:24 PM

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Answer 1

lllaass

Level 10

210,411 points

Sep 5, 2015 1:58 AM in response to Symbio

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

Restore your device from an iCloud or iTunes backup - Apple Support

- Restore to factory settings/new iOS device.

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Answer 2

Symbio Author

Level 1

8 points

Sep 5, 2015 1:31 PM in response to lllaass

Thank-you for the suggestions. They made perfect sense and I tried each one in turn. Unfortunately, none of them helped to resolve the problem. Even though I've now restored my iPod to factory settings, it still doesn't remember the last played point in videos.

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Answer 3

lllaass

Level 10

210,411 points

Sep 5, 2015 2:44 PM in response to Symbio

Then that would indicate either a bug in the iOS or a problem with the videos. Have you tried another type of video/one from a different source?

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Answer 4

Symbio Author

Level 1

8 points

Sep 13, 2015 2:21 PM in response to lllaass

I tried a video from a different source but unfortunately that exhibited the same problem.

Interestingly, iTunes can tell the videos have been played (but not finished).

If I partially watch a video on my iPod, iTunes shows it as partially played although the iPod shows it as unplayed. However if I try to continue play on either the iPod or iTunes, it starts again from the beginning.
If I start watching a video on iTunes, iTunes shows it as partially played. I can resume play where I left on within iTunes. If I sync it with my iPod, it shows as being partially played and says how much has been played. However, if I try playing it on my iPod it starts again from the beginning.

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