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Every time I open Mail, the multi-color ball starts to spin, and Mail quits responding. When this happens, I can't do anything with it. I then go to Force Quit and it says that Mail is not responding. I force quit it and try it again. The same thing

Every time I open Mail, the multi-color ball starts to spin, and Mail quits responding. When this happens, I can't do anything with it. I then go to Force Quit and it says that Mail is not responding. I force quit it and try it again. The same thing happens.



I've restarted my computer several times and it still doesn't work.

MacBook Pro (Retina, 13-inch, Mid 2014), Mac OS X (10.5.5), Mail won't open

Posted on Sep 4, 2015 8:18 PM

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5 replies

Sep 5, 2015 7:05 AM in response to econnect

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then launch Mail. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Every time I open Mail, the multi-color ball starts to spin, and Mail quits responding. When this happens, I can't do anything with it. I then go to Force Quit and it says that Mail is not responding. I force quit it and try it again. The same thing

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