eMac with weird display problem

I have an eMac running under Mac OS 10.3.9.

Every time I start up my eMac the display is overly bright to such an extent that the 'grey' toolbar at the top of every programme (in Safari for instance) appears to be faded or 'whited' out, and thus difficult to discern from the white background of the screen picture. In fact the overall picture appears as if both 'Bright' and 'Contrast' are both set full on.

At the same time, if I boot a graphically rich programme such as Myst III Exile, the programme appears too dark; that is, the brightness and contrast settings are so low that the game is virtually impossible to navigate around.

The only way I have found to get around this problem is to go into 'System Preferences'/Displays and select "Detect Display' every time I boot up my eMac. I have tried going into 'System Preferences/Colors'. I find here two options 'eMac' and 'eMac Calibrated'. Selecting the latter seems to do the same as selecting "Detect Displays', but doing this is equally temporary and I need to do this again next time I boot my eMac.

I have now stuck with using the 'Detect Displays' fix. This appears to make everything work as it should; I get the rich colourful world of Myst III as I think I should be seeing it and Safari's toolbar is grey (and I now notice that there is a purple bar with the words 'Advanced Search' and more in it too).

But this is only a temporary fix as I need to do this every time I boot up the eMac. I need to fix this permanently of course.

I would be grateful for any suggestions.




PM6500/300 (603e) Mac OS 9.1.x

Posted on Nov 4, 2006 5:10 PM

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20 replies

Nov 5, 2006 7:01 PM in response to El Deanio

Display settings are stored in PRAM (see What's stored in PRAM?). The usual reason for settings not sticking after a restart is if the PRAM battery is bad. If you have a voltmeter, you can check if the battery os more than say 0.1v off from it's nominal 3.6v while under load (e.g., still in the battery holder inside the eMac). The 3.6v 1/2 AA lithium battery is a stock item at electronics shops like Radio Shack and is easy to replace; see eMac - Do-It-Yourself.

Nov 25, 2006 3:46 PM in response to El Deanio

A dead or defective PRAM battery can affect a Mac even if it's always plugged into an uninterruptable power supply or surge protector.

If the eMac display is going back to the desired contrast/brightness after a sleep/wake cycle, but is washed out on a cold start, that does suggest looking at the PRAM battery; the wake/sleep cycle should be reading the Display settings from RAM while a cold start checks the settings in PRAM.

Dec 2, 2006 5:47 AM in response to El Deanio

I think I know what the problem might be.

I recently purchased a 500gb External HDD. I installed Mac OS X from my installer discs on it.

I tried starting up from the new HDD and, not only did it work fine, but the odd display problem appears to have gone too. Doing this has solved other problems as well; incorrect colour output from my Epson Stylus 740 printer when used with the eMac (Prints fine with my PM 6500/300) and my Mac Help pages not working.

So I think I will need to re-install Mac OS X on my eMac. I hope there is a way to do this without losing everything on the HDD?

Dec 2, 2006 12:09 PM in response to El Deanio

An Archive and Install will put a new OS X System on the hard drive without losing your user data and settings, You need a minimum of around 5 GB free on the hard drive to do an A&I (more is always better). You'll also likely want the Mac OS X Combo Update 10.3.9. While not as essential under later versions of OS X as it was under 10.2, it's a prudent move to run Disk Utility> Repair Permissions before and especially after.

Before doing an A&I, check the hard drive using Disk Utility> Repair Disk as described in Using Disk Utility and fsck. If the drive's SMART status doesn't read 'verified', or it Repair Disk reports errors it cannot repair, then you'd be better off zeroing the hard drive and reinstalling everything from scratch; zeroing the hard drive updates the drive's firmware map of bad disk sectors to avoid using, and can revive an otherwise failing drive.

You can use a utility like SuperDuper! to clone the internal hard drive to the external drive beforehand. That's where partitioning the external HD comes in handy; you can use a partition on the external HD just for the contents of the smaller internal HD, which makes cloning and especially restoring easier.

Dec 14, 2006 12:47 PM in response to JMVP

Ok. The problem is still there.

I have replaced the PRAM BATTERY. Checking the old battery it seems still to be at about 3.5-3.6 volts. I can't really tell if it's within .1 volts of 3.6v because the scale on my multimeter is too small. Set to 2.5 volts it's off scale, next setting, 25v, it's too small to measure in .1 volt steps. But the old battery can't be far off because the reading as near to 3.5v as my ageing eyes can see and is rock steady. So my guess is the original PRAM battery is fine.

As you know, I've reinstalled Mac OS X on the eMac as well. This restored my Mac Help pages (another problem not mentioned before). But it hasn't alleviated the display anomaly.

Now, the 'symptoms' again -

After 'logging on', my desktop picture comes up. It looks fine. The contrast and brightness are as I would expect.

I get the 'spinning beachball' as usual. Then the 'Dock' appears at the bottom of the screen. Desktop picture still looks ine at this point.

Spinning beachball again for 3 maybe 4 seconds. Then, Bang, the desktop picture turns dark and looks burned out. Immediately following this the menu bar at the top of the screen fills out from right to left.

My next move is to go into 'System Preferences'/'Displays', select 'Detect Displays', and my Desktop Picture is reset to what it should be (i.e. detail in the OS X menu bars).

I still suspect a software problem so, I try looking at the 'system prefs' again. I notice the following in the 'Displays' Prefs - "Number of recent modes - 0, 3, 5, 10"

I can't find any infomation about this setting anywhere, so I experiment with each setting. I found it initially set to 10. After going through 5 and 3, it is now set to 0. Doing all this, restarting each time, made no difference to the problem that I can detect.

I then experimented with the 'colors' prefs. I used the screen calibration walkthrough and have saved 4 different eMac calibrations. All work ok, but I still need to use the 'Detect Displays' button each time I restart the eMac.

I'm stumped!!

I have considered looking at Colorsync profiles and such, but I can't find these on my eMac for some obscure reason.

Oh, by the way, booting Mac OS X installed on my new Western Digital 500gb Mybook HDD, the problem doesn't occur at all.

Dec 14, 2006 1:24 PM in response to El Deanio

I forgot to mention the following:-

1) Since my post a week or so ago (2 December 2006), I have been experiencing the odd 'kernal panic' (Multilanguage Notice to restart my eMac)* and,

2) following a three hour long power cut, the eMac, when it rebooted, told me that the date was set to before 2001 and might cause problems.

This I took to be confirmation that your suggestion about the PRAM battery was correct, so I replaced it.

* Disk Utility checked the eMac's HDD to be fine

Dec 18, 2006 5:41 AM in response to JMVP

Ok. Tried starting in Safe Mode as suggested. Display still displayed this odd symptom.

On my Menu bar there is the following -
1) WD Backup Monitor;
2) an icon that looks like a black pair of binoculars over a grey man-shaped pictogram and has options such a 'no administrator' and 'Open Remote Desktop Preferences' (the latter the only one not greyed out);
3) The next icon looks a bit like a coffee mug with vertical stripes, has options such as something called VPN. The only active option is 'Open Internet Connection';
4) Displays,
5) a telephone connection icon;
6) Classic; and
7) Language.

'Displays' looks like a short cut to my Displays Prefs. It has all the monitor settings and the word 'eMac' greyed out at the top of the list. I wonder if this is significant?



PM6500/300 (603e) Mac OS 9.1.x

Dec 18, 2006 12:17 PM in response to El Deanio

The Displays icon can be toggled on and off via the 'show displays in menu bar' checkbox in System Preferences> Displays. This is normal and is useful if you regularly switch display resolutions. The menubar icons for Classic, the modem connection, and Languages are are selectable in the appropriate parts of System Preferences and are normal. I'm not familar with WD Backup monitor but I'd be inclined to use the System Preferences> Other section to disable such third-party add-ons and then restart to check if there's a conflict bewteen those apps and the OS.

Is your eMac on a business network? The binoculars icon is for Apple Remote Desktop and the coffee mug refers to a Virtual Private Network. These are usually set up bt a company's I department to allow remote access to and control of an office Mac to e.g. push updates and run backup scripts. System Preferences> Sharing> Services tab on you eMac should show Apple Remote Desktop and Remote Login checked. The corresponding services will also be checked under the Firewall tab, along with any network services such as the Retrospect backup program. If your eMac is not on a office netowrk and you don't intend to allow remote access, you should disbale those services at once and try to figure out who's had physical access to your Mac to make those settings. You'd also want to download something like ClamXav to check for malware, and log on a root user to check Activity Monitor for any detectable signs of a key logger.

Dec 31, 2006 3:54 AM in response to JMVP

I've got the eMac connected at home to my PM 6500/300 via a Netgear 614v2 ethernet router. I turned off those setting that you mention until all boxes were empty. I had to turn something about iTunes back on again when I connected my iPod though.

I've also turned off Internet Sharing in the Internet section of the Prefs. It was set to Airport. I have an Airport card installed but it isn't being used at the moment as this eMac is on loan from my parents. In Network prefs something called VPN (L2TP) is configured but not connected.

I can't find the Preference pane called 'Other' that you refer to so I haven't been able to remove the WD Backup menu icon. This came with my MyBook external HDD. I will need to contact Western Digital about this I think.

Feb 9, 2007 1:45 PM in response to El Deanio

I still get this strange video switch. Even in Safe Mode it occurs immediately after the clock appears, then the little flag icon (lanquages) appears in the menu bar but before the Modem icon loads (itself then followed by the Displays Prefs icon and three others, the last of which, is my WD Backup icon). So it can't be WD Backup because when the display gets switched WD Backup has still to boot up.

It does appear to be software related however, therefore any advice as to the best method for tracking the offender down would be much appreciated please. It's not like turning off 'extentions' like in OS 9, is it?

By the way, I'm considering turning those Network settings back on. Firstly my home network no longer works and secondly, my mum's brand new iMac which arrived two weeks ago tomorrow, arrived with them all switched on - I took a peek. She doesn't seem to have been adversely affected by this yet.

Feb 12, 2007 9:20 AM in response to El Deanio

In System Preferences, select "View by Categories" from the View menu to see what's under the "Other" heading.

A Western Digitsl backup software menu bar icon wuldn't be expected to load when Starting Up in Safe Mode. Did you see "Safe Mode" on the Welcome to Macintosh splash screen when starting up? Note that any WD drivers will load before the icon appears in the menubar, so that's still a possible culprit for the display glitch even through the glitch appears before the menubar icon does.

What items are shown in your /Library/StartupItems folder?

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eMac with weird display problem

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