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I'm guessing its adware/malware? Help!

Welp, I have messed up :/ . As of now, both Safari and Chrome are beyond operational on my MacBook Air. Every time I get on a page, Offers4U adds swarm my page and then every time I try to click anything, a new tab opens up with more stupid ads. I have tried the reset browser but it was futile, I have checked my extensions and what not, I have also updated to the newest version of OS (X Yosemite 10.10.5 btw) but I just cannot solve this. Firstly, I would like to know what is wrong with my stuff as well as obviously determine what's the best plan of attack. I have heard about these removing adware programs but I am really skeptical about them and I would also like to find a way that doesn't delete all my stuff. Any response would make me beyond grateful and sorry for any formatting stuff and if I should post this someplace else let me know cuz I have no idea what I'm doing, I am new to this!

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 5, 2015 10:18 AM

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14 replies

Sep 5, 2015 10:24 AM in response to Realolimpmjhc

Go to the apple menu (apple left side of the menu bar) and Force Quit Safari. Then reopen Safari while holding the Shift key. Go to Safari on the menu bar, Preferences, Privacy and Remove All Website Data - that will remove any cookies that have been placed in the cache.


If the adware continues, go to Thomas Reed's http://www.thesafemac.com and then get his MalwareBytes (formerly AdwareMedic) which is exceptionally good at removing and blocking adware. Thomas is a security specialist and regular contributor on these Communities and very trustworthy.

Sep 5, 2015 12:02 PM in response to Realolimpmjhc

Update: I got Malware Byte and I am very pleased with my experience. I had always been skeptical about these programs but once I downloaded it, its UI was very intuitive and in a matter of seconds, I deleted all the adware ( I learned where they were but I have no clue how to access them beforehand) and reset my Mac and here I am! Thanks for everyone who helped me and although you guys are awesome, hopefully you wont here from me again ! Thanks!

Sep 5, 2015 12:12 PM in response to Realolimpmjhc

This is for anyone else finding the thread.

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

Back up all data before making any changes.

You may have installed a variant of the "VidX" trojan. To remove it, first open the Applications folder by selecting

Go ▹ Applications

from the Finder menu bar, or by pressing the key combination shift-command-A. Look for an item named "VidX," "MacVx," "MacFest," "MacMin," or similar. If present, drag it to the Trash and empty. If in doubt, order the folder window by date modified and delete any application near the top that you don't recognize.

From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall any extension you don't know you need. If in doubt, remove all of them. None is needed for normal operation. You may have more than one that's malicious. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

Sep 5, 2015 2:55 PM in response to Realolimpmjhc

Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.


This is an opinion with which not many experienced contributors agree, and all would recommend MalwareBytes.


You are obviously free to accept or reject any advice given on these forums.

Sep 6, 2015 3:47 AM in response to Realolimpmjhc

Your question brings up the subject of removing adware. This is a general comment on that subject.

Under no circumstances should you ever allow anti-virus software to delete something for you.

The only tools that anyone needs to detect and remove adware are the Finder and a web browser, both of which you already have. Anyone who has enough computer skill to install adware can just as well remove it without using anything else.


You become infected with malware by downloading unknown software without doing research to determine whether it's safe. If you keep making that mistake, the same, and worse, will keep happening, and no anti-malware will rescue you. Your own intelligence and caution are the only reliable defense.

The Windows/Android anti-malware industry had more than $75 billion in sales in 2014 [source: Gartner, Inc.] Its marketing strategy is to convince people that they're helpless against malware attack unless they use its products. But with all that anti-malware, the Windows and Android platforms are still infested with malware—most of it far more harmful than mere adware. The same can be expected to happen to the Mac platform if its users trust the same industry to protect them, instead of protecting themselves.

You are not helpless, and you don't have to give full control of your computer—and your data—to strangers in order to be rid of adware.


Whether the software damages the system or not, it takes full adminstrative control and connects to a server controlled by the developer. The developer's privacy policy, linked directly to the Mac product page, reads in part as follows:

"Without limiting the Privacy Policy, you agree that Malwarebytes may track certain data it obtains from your Computer including data about any malicious software or other threats flagged by the Software, data about your license, data about what version of the Software you are using and what operating conditions it runs under and data concerning your geographic location."

(Emphasis added.) So the developer admits to tracking your location, as well as other unspecified data, and gives itself the legal right to collect any data it chooses. How it uses that right, you don't know. By running the software, you accept these terms.

It's sometimes said that the Malwarebytes product only removes adware rather than malware as such (if there's a difference), and that it therefore shouldn't be stigmatized as anti-malware. The developer's own description does distinguish between adware and malware, and specifically mentions removing malware as a selling point six times. A self-described employee of the developer wrote in an ASC discussion, "Actually, it's also a malware removal app..." (emphasis added.)

The question then is: as a security-conscious computer user, do you want to take such risks when there is no offsetting benefit?

<Edited By Host>

Sep 6, 2015 10:01 AM in response to Linc Davis

I don't deny the possibility of bugs in any piece of software. However, I also know that many people without a lot of tech experience frequently mis-attribute problems. Case in point, there were numerous complaints here not long ago about how upgrading to Yosemite "caused" adware problems. This was not at all true, but because for some people, adware problems coincided in time with the upgrade, they blamed the update. This is not their fault, but neither would it be appropriate for an expert who knows better to start running around waving his hands and yelling "Yosemite installs adware!"


For the record, I, as the original developer of AdwareMedic (which is now Malwarebytes Anti-Malware for Mac), have never seen a single confirmed case of a system or browser damaged by either AdwareMedic or Malwarebytes Anti-Malware for Mac. If it were to happen at some point in the future, I would address it immediately, but as far as I can tell, it still hasn't happened yet.


As for the implication that Malwarebytes Anti-Malware for Mac "takes full control and connects to a server controlled by the developer" - first, the statement that the software "takes full control" is blatantly false. The Malwarebytes app takes full control of your computer no more than any other third-party app, such as OmniDiskSweeper or GrandPerspective, both of which Linc has been known to recommend running with root privileges.


As for the implications that something fishy is going on with the communication to the server, one has only to use tcpdump to monitor the data being sent and received by Malwarebytes Anti-Malware for Mac. Linc surely knows how this is done, and could verify that the communications are to check for and download updates. Since he has not done so and chooses to make up stories about the network activity instead is deceitful.


<Edited by Host>

I'm guessing its adware/malware? Help!

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