Multiple Kernel panics- please help!
Hi, I have been experiencing multiple kernel panics for the past month. I tried contacting support and have tried everything they suggested (including uninstalling all extensions and software listed in kernel panics, reinstalling the OS X, ran apple diagnostics- no errors showed up).
I am running a THREE MONTH old MacBook Pro Retina (early 2015) 10.10.5 2.9/8
I am posting the most recent panic report: any and all help will be greatly appreciated. Thanks!
Sat Sep 5 23:42:44 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8015416df2): Kernel trap at 0xffffff80153ff3bd, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000377533204c10, CR3: 0x000000021327a054, CR4: 0x00000000003627e0
RAX: 0x000ffffffffff000, RBX: 0x0000000000000c10, RCX: 0x0000000000000000, RDX: 0xfffffeb780000000
RSP: 0xffffff8145a63bc0, RBP: 0xffffff8145a63c40, RSI: 0x0000000000139501, RDI: 0x00000000001395ec
R8: 0x0000000000000000, R9: 0xffffff8020a52c40, R10: 0x00000000000000ac, R11: 0x0000000037db9e96
R12: 0x00007fff705f7000, R13: 0xffffff8023077d80, R14: 0xffffff8038fdfaf8, R15: 0x0000377533204c10
RFL: 0x0000000000010202, RIP: 0xffffff80153ff3bd, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000377533204c10, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8145a63870 : 0xffffff801532ad21
0xffffff8145a638f0 : 0xffffff8015416df2
0xffffff8145a63ab0 : 0xffffff8015433ca3
0xffffff8145a63ad0 : 0xffffff80153ff3bd
0xffffff8145a63c40 : 0xffffff801539c032
0xffffff8145a63d10 : 0xffffff80153993f4
0xffffff8145a63f20 : 0xffffff8015417354
0xffffff8145a63fb0 : 0xffffff8015433bb5
BSD process name corresponding to current thread: Microsoft Word
Mac OS version:
14F27
Kernel version:
Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64
Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4
Kernel slide: 0x0000000015000000
Kernel text base: 0xffffff8015200000
__HIB text base: 0xffffff8015100000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)
System uptime in nanoseconds: 61026373662782
last loaded kext at 49620744987805: com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3 (addr 0xffffff7f96c50000, size 12288)
last unloaded kext at 49764112803447: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f96c45000, size 16384)
loaded kexts:
- com.apple.driver.AudioAUUC 1.70
- com.apple.filesystems.autofs 3.0
- com.apple.iokit.IOUserEthernet 1.0.1
- com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
- com.apple.driver.AGPM 110.19.6
- com.apple.driver.ApplePlatformEnabler 2.2.0d4
- com.apple.driver.X86PlatformShim 1.0.0
- com.apple.Dont_Steal_Mac_OS_X 7.0.0
- com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
- com.apple.driver.AppleUpstreamUserClient 3.6.1
- com.apple.driver.AppleHWAccess 1
- com.apple.driver.AppleIntelBDWGraphics 10.0.6
- com.apple.driver.AppleHDA 272.18.1
- com.apple.driver.AppleOSXWatchdog 1
- com.apple.driver.AppleLPC 1.7.3
- com.apple.driver.AppleHV 1
- com.apple.driver.AppleThunderboltIP 2.0.2
- com.apple.driver.AppleBacklight 170.7.4
- com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
- com.apple.driver.AirPort.Brcm4360 930.37.3
- com.apple.driver.AppleCameraInterface 5.36.0
- com.apple.driver.AppleSMCLMU 2.0.7d0
- com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
- com.apple.driver.AppleMCCSControl 1.2.12
- com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.0.6
- com.apple.driver.AppleUSBCardReader 3.5.5
- com.apple.driver.AppleUSBHub 705.4.2
- com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
- com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
- com.apple.BootCache 36
- com.apple.driver.XsanFilter 404
- com.apple.iokit.IOAHCIBlockStorage 2.7.1
- com.apple.driver.AppleAHCIPort 3.1.2
- com.apple.driver.AppleTopCaseHIDEventDriver 67
- com.apple.driver.AppleUSBXHCI 710.4.11
- com.apple.driver.AppleSmartBatteryManager 161.0.0
- com.apple.driver.AppleHPET 1.8
- com.apple.driver.AppleACPIButtons 3.1
- com.apple.driver.AppleRTC 2.0
- com.apple.driver.AppleSMBIOS 2.1
- com.apple.driver.AppleACPIEC 3.1
- com.apple.driver.AppleAPIC 1.7
- com.apple.nke.applicationfirewall 161
- com.apple.security.quarantine 3
- com.apple.security.TMSafetyNet 8
- com.apple.kext.triggers 1.0
- com.apple.driver.AppleGraphicsControl 3.10.25
- com.apple.iokit.IOSurface 97.4
- com.apple.driver.DspFuncLib 272.18.1
- com.apple.kext.OSvKernDSPLib 1.15
- com.apple.driver.AppleBacklightExpert 1.1.0
- com.apple.iokit.IONDRVSupport 2.4.1
- com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
- com.apple.iokit.IOBluetoothFamily 4.3.6f3
- com.apple.iokit.IO80211Family 730.60
- com.apple.driver.mDNSOffloadUserClient 1.0.1b8
- com.apple.iokit.IONetworkingFamily 3.2
- com.apple.driver.AppleHDAController 272.18.1
- com.apple.iokit.IOHDAFamily 272.18.1
- com.apple.iokit.IOAudioFamily 203.3
- com.apple.vecLib.kext 1.2.0
- com.apple.iokit.IOSerialFamily 11
- com.apple.driver.X86PlatformPlugin 1.0.0
- com.apple.driver.AppleSMC 3.1.9
- com.apple.driver.IOPlatformPluginFamily 5.9.1d7
- com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
- com.apple.driver.AppleSMBusController 1.0.13d1
- com.apple.AppleGraphicsDeviceControl 3.10.25
- com.apple.iokit.IOAcceleratorFamily2 156.16
- com.apple.iokit.IOGraphicsFamily 2.4.1
- com.apple.iokit.IOUSBUserClient 705.4.0
- com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
- com.apple.iokit.IOUSBMassStorageClass 3.7.2
- com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
- com.apple.driver.AppleUSBMergeNub 705.4.0
- com.apple.driver.AppleUSBComposite 705.4.9
- com.apple.driver.CoreStorage 471.30.1
- com.apple.iokit.IOAHCIFamily 2.7.5
- com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
- com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
- com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
- com.apple.driver.AppleHIDKeyboard 176.2
- com.apple.driver.AppleHSSPIHIDDriver 41.3
- com.apple.driver.AppleMultitouchDriver 264.6
- com.apple.driver.AppleThunderboltNHI 3.1.7
- com.apple.iokit.IOThunderboltFamily 4.2.2
- com.apple.driver.AppleHSSPISupport 41.3
- com.apple.driver.AppleIntelLpssSpiController 2.0.57
- com.apple.driver.AppleIntelLpssGspi 2.0.57
- com.apple.driver.AppleIntelLpssDmac 2.0.57
- com.apple.iokit.IOUSBFamily 720.4.4
- com.apple.driver.AppleEFINVRAM 2.0
- com.apple.iokit.IOHIDFamily 2.0.0
- com.apple.driver.AppleEFIRuntime 2.0
- com.apple.iokit.IOSMBusFamily 1.1
- com.apple.security.sandbox 300.0
- com.apple.kext.AppleMatch 1.0.0d1
- com.apple.driver.AppleKeyStore 2
- com.apple.driver.AppleMobileFileIntegrity 1.0.5
- com.apple.driver.AppleCredentialManager 1.0
- com.apple.driver.DiskImages 398
- com.apple.iokit.IOStorageFamily 2.0
- com.apple.iokit.IOReportFamily 31
- com.apple.driver.AppleFDEKeyStore 28.30
- com.apple.driver.AppleACPIPlatform 3.1
- com.apple.iokit.IOPCIFamily 2.9
- com.apple.iokit.IOACPIFamily 1.4
- com.apple.kec.Libm 1
- com.apple.kec.corecrypto 1.0
- com.apple.kec.pthread 1
Model: MacBookPro12,1, BootROM MBP121.0167.B07, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
MacBook Pro with Retina display, OS X Yosemite (10.10.5)