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Q: Multiple Kernel panics- please help!

Hi, I have been experiencing multiple kernel panics for the past month. I tried contacting support and have tried everything they suggested (including uninstalling all extensions and software listed in kernel panics, reinstalling the OS X, ran apple diagnostics- no errors showed up).

 

I am running a THREE MONTH old MacBook Pro Retina (early 2015) 10.10.5   2.9/8

 

I am posting the most recent panic report: any and all help will be greatly appreciated. Thanks!

Sat Sep  5 23:42:44 2015

 

*** Panic Report ***

panic(cpu 0 caller 0xffffff8015416df2): Kernel trap at 0xffffff80153ff3bd, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000377533204c10, CR3: 0x000000021327a054, CR4: 0x00000000003627e0

RAX: 0x000ffffffffff000, RBX: 0x0000000000000c10, RCX: 0x0000000000000000, RDX: 0xfffffeb780000000

RSP: 0xffffff8145a63bc0, RBP: 0xffffff8145a63c40, RSI: 0x0000000000139501, RDI: 0x00000000001395ec

R8: 0x0000000000000000, R9: 0xffffff8020a52c40, R10: 0x00000000000000ac, R11: 0x0000000037db9e96

R12: 0x00007fff705f7000, R13: 0xffffff8023077d80, R14: 0xffffff8038fdfaf8, R15: 0x0000377533204c10

RFL: 0x0000000000010202, RIP: 0xffffff80153ff3bd, CS:  0x0000000000000008, SS:  0x0000000000000000

Fault CR2: 0x0000377533204c10, Error code: 0x0000000000000000, Fault CPU: 0x0

 

Backtrace (CPU 0), Frame : Return Address

0xffffff8145a63870 : 0xffffff801532ad21

0xffffff8145a638f0 : 0xffffff8015416df2

0xffffff8145a63ab0 : 0xffffff8015433ca3

0xffffff8145a63ad0 : 0xffffff80153ff3bd

0xffffff8145a63c40 : 0xffffff801539c032

0xffffff8145a63d10 : 0xffffff80153993f4

0xffffff8145a63f20 : 0xffffff8015417354

0xffffff8145a63fb0 : 0xffffff8015433bb5

 

BSD process name corresponding to current thread: Microsoft Word

 

Mac OS version:

14F27

 

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000015000000

Kernel text base: 0xffffff8015200000

__HIB  text base: 0xffffff8015100000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

 

System uptime in nanoseconds: 61026373662782

last loaded kext at 49620744987805: com.apple.iokit.IOBluetoothUSBDFU    4.3.6f3 (addr 0xffffff7f96c50000, size 12288)

last unloaded kext at 49764112803447: com.apple.driver.AppleUSBCDC       4.3.3b1 (addr 0xffffff7f96c45000, size 16384)

loaded kexts:

  1. com.apple.driver.AudioAUUC           1.70
  2. com.apple.filesystems.autofs            3.0
  3. com.apple.iokit.IOUserEthernet       1.0.1
  4. com.apple.iokit.IOBluetoothSerialManager            4.3.6f3
  5. com.apple.driver.AGPM        110.19.6
  6. com.apple.driver.ApplePlatformEnabler    2.2.0d4
  7. com.apple.driver.X86PlatformShim            1.0.0
  8. com.apple.Dont_Steal_Mac_OS_X      7.0.0
  9. com.apple.driver.AppleGraphicsDevicePolicy        3.7.7
  10. com.apple.driver.AppleUpstreamUserClient          3.6.1
  11. com.apple.driver.AppleHWAccess   1
  12. com.apple.driver.AppleIntelBDWGraphics 10.0.6
  13. com.apple.driver.AppleHDA 272.18.1
  14. com.apple.driver.AppleOSXWatchdog        1
  15. com.apple.driver.AppleLPC  1.7.3
  16. com.apple.driver.AppleHV    1
  17. com.apple.driver.AppleThunderboltIP       2.0.2
  18. com.apple.driver.AppleBacklight     170.7.4
  19. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.3.6f3
  20. com.apple.driver.AirPort.Brcm4360           930.37.3
  21. com.apple.driver.AppleCameraInterface    5.36.0
  22. com.apple.driver.AppleSMCLMU     2.0.7d0
  23. com.apple.driver.AppleIntelSlowAdaptiveClocking           4.0.0
  24. com.apple.driver.AppleMCCSControl          1.2.12
  25. com.apple.driver.AppleIntelBDWGraphicsFramebuffer   10.0.6
  26. com.apple.driver.AppleUSBCardReader     3.5.5
  27. com.apple.driver.AppleUSBHub      705.4.2
  28. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
  29. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0
  30. com.apple.BootCache            36
  31. com.apple.driver.XsanFilter 404
  32. com.apple.iokit.IOAHCIBlockStorage           2.7.1
  33. com.apple.driver.AppleAHCIPort     3.1.2
  34. com.apple.driver.AppleTopCaseHIDEventDriver  67
  35. com.apple.driver.AppleUSBXHCI     710.4.11
  36. com.apple.driver.AppleSmartBatteryManager      161.0.0
  37. com.apple.driver.AppleHPET           1.8
  38. com.apple.driver.AppleACPIButtons           3.1
  39. com.apple.driver.AppleRTC  2.0
  40. com.apple.driver.AppleSMBIOS       2.1
  41. com.apple.driver.AppleACPIEC        3.1
  42. com.apple.driver.AppleAPIC            1.7
  43. com.apple.nke.applicationfirewall   161
  44. com.apple.security.quarantine        3
  45. com.apple.security.TMSafetyNet     8
  46. com.apple.kext.triggers         1.0
  47. com.apple.driver.AppleGraphicsControl     3.10.25
  48. com.apple.iokit.IOSurface     97.4
  49. com.apple.driver.DspFuncLib          272.18.1
  50. com.apple.kext.OSvKernDSPLib      1.15
  51. com.apple.driver.AppleBacklightExpert     1.1.0
  52. com.apple.iokit.IONDRVSupport      2.4.1
  53. com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.3.6f3
  54. com.apple.iokit.IOBluetoothFamily  4.3.6f3
  55. com.apple.iokit.IO80211Family       730.60
  56. com.apple.driver.mDNSOffloadUserClient 1.0.1b8
  57. com.apple.iokit.IONetworkingFamily           3.2
  58. com.apple.driver.AppleHDAController        272.18.1
  59. com.apple.iokit.IOHDAFamily           272.18.1
  60. com.apple.iokit.IOAudioFamily         203.3
  61. com.apple.vecLib.kext           1.2.0
  62. com.apple.iokit.IOSerialFamily         11
  63. com.apple.driver.X86PlatformPlugin          1.0.0
  64. com.apple.driver.AppleSMC 3.1.9
  65. com.apple.driver.IOPlatformPluginFamily 5.9.1d7
  66. com.apple.iokit.IOSlowAdaptiveClockingFamily     1.0.0
  67. com.apple.driver.AppleSMBusController    1.0.13d1
  68. com.apple.AppleGraphicsDeviceControl     3.10.25
  69. com.apple.iokit.IOAcceleratorFamily2         156.16
  70. com.apple.iokit.IOGraphicsFamily    2.4.1
  71. com.apple.iokit.IOUSBUserClient     705.4.0
  72. com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.5
  73. com.apple.iokit.IOUSBMassStorageClass     3.7.2
  74. com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.5
  75. com.apple.driver.AppleUSBMergeNub       705.4.0
  76. com.apple.driver.AppleUSBComposite        705.4.9
  77. com.apple.driver.CoreStorage          471.30.1
  78. com.apple.iokit.IOAHCIFamily          2.7.5
  79. com.apple.driver.AppleThunderboltDPInAdapter            4.0.6
  80. com.apple.driver.AppleThunderboltDPAdapterFamily    4.0.6
  81. com.apple.driver.AppleThunderboltPCIDownAdapter     2.0.2
  82. com.apple.driver.AppleHIDKeyboard         176.2
  83. com.apple.driver.AppleHSSPIHIDDriver     41.3
  84. com.apple.driver.AppleMultitouchDriver   264.6
  85. com.apple.driver.AppleThunderboltNHI    3.1.7
  86. com.apple.iokit.IOThunderboltFamily         4.2.2
  87. com.apple.driver.AppleHSSPISupport        41.3
  88. com.apple.driver.AppleIntelLpssSpiController      2.0.57
  89. com.apple.driver.AppleIntelLpssGspi          2.0.57
  90. com.apple.driver.AppleIntelLpssDmac       2.0.57
  91. com.apple.iokit.IOUSBFamily            720.4.4
  92. com.apple.driver.AppleEFINVRAM  2.0
  93. com.apple.iokit.IOHIDFamily            2.0.0
  94. com.apple.driver.AppleEFIRuntime            2.0
  95. com.apple.iokit.IOSMBusFamily       1.1
  96. com.apple.security.sandbox 300.0
  97. com.apple.kext.AppleMatch 1.0.0d1
  98. com.apple.driver.AppleKeyStore     2
  99. com.apple.driver.AppleMobileFileIntegrity            1.0.5
  100. com.apple.driver.AppleCredentialManager           1.0
  101. com.apple.driver.DiskImages           398
  102. com.apple.iokit.IOStorageFamily      2.0
  103. com.apple.iokit.IOReportFamily       31
  104. com.apple.driver.AppleFDEKeyStore          28.30
  105. com.apple.driver.AppleACPIPlatform         3.1
  106. com.apple.iokit.IOPCIFamily 2.9
  107. com.apple.iokit.IOACPIFamily          1.4
  108. com.apple.kec.Libm   1
  109. com.apple.kec.corecrypto     1.0
  110. com.apple.kec.pthread          1

Model: MacBookPro12,1, BootROM MBP121.0167.B07, 2 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 5, 2015 1:06 PM

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MacWizLaw

Q: Multiple Kernel panics- please help!

  • All replies
  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 5, 2015 1:23 PM in response to MacWizLaw
    Level 10 (271,101 points)
    Desktops
    Sep 5, 2015 1:23 PM in response to MacWizLaw

    This computer is still in warranty. Please make an appointment at the Apple Retail Store - Genius Bar and take it in for service. If you are not in the USA or cannot set up an appointment this way, then contact your local Apple Store directly.

     

    According to the panic log it would appear there is a problem with Office - specifically Word in this case.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 5, 2015 2:40 PM in response to MacWizLaw
    Level 10 (207,963 points)
    Applications
    Sep 5, 2015 2:40 PM in response to MacWizLaw

    It's defective. The panics are not caused by software.

  • by Kappy,

    Kappy Kappy Sep 5, 2015 2:47 PM in response to Kappy
    Level 10 (271,101 points)
    Desktops
    Sep 5, 2015 2:47 PM in response to Kappy

    Contrary to the other poster. Panics do occur in hardware, but they can be caused by software malfunctions.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 5, 2015 3:00 PM in response to Linc Davis
    Level 10 (207,963 points)
    Applications
    Sep 5, 2015 3:00 PM in response to Linc Davis

    If you're interested in such technicalities, the only software that can cause kernel panics directly is code, such as the kernel itself or kernel extensions, that runs in the kernel address space. Microsoft Office is not kernel code. A panic report usually shows the process that was executing when the kernel exception was encountered. That information may have some value for debugging, but it does not mean that the process caused the panic.

  • by MacWizLaw,

    MacWizLaw MacWizLaw Sep 5, 2015 10:21 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 5, 2015 10:21 PM in response to Linc Davis

    Thank you, so do you suggest I take it to the Apple Store and have them replace the motherboard (from what I understand on other discussion sites, that's the only way to fix it?).

  • by Kappy,

    Kappy Kappy Sep 5, 2015 10:46 PM in response to Linc Davis
    Level 10 (271,101 points)
    Desktops
    Sep 5, 2015 10:46 PM in response to Linc Davis

    "Microsoft Office is not kernel code"


    No, but it can use kernel processes. In the case of this panic report: BSD process name corresponding to current thread: Microsoft Word. Surely, you know what that tells us? Look over OS X- About kernel panics.


    "the only software that can cause kernel panics directly is code"


    Last I was aware "code" is "software."

  • by Linc Davis,

    Linc Davis Linc Davis Sep 6, 2015 5:05 AM in response to MacWizLaw
    Level 10 (207,963 points)
    Applications
    Sep 6, 2015 5:05 AM in response to MacWizLaw

    do you suggest I take it to the Apple Store

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.