sungyle

Q: kernel panic

I bought my iMac November 2014.  It ran well until about April and since then, I've been getting all kinds of kernel panic.

I have been on the phone with Apple reps many times, each time taken up to 3 hours.

I have been on chat mode with Apple reps many times, and each time taken up to 2+ hours.

I had been told to take the iMac in to Apple store.  They replaced the 3TB hard drive.  I had reinstalled from Time Capsule.  I had reinstalled Yosemite.

The fréquence of panic dropped from 4, 5 time a day (within 8 hours) to once a day... but lately, it returned to the 4, 5 times a day again.

I was assure by Apple reps that Kernel panic won't trash my hard drive but that was not true.

The reason I had to replace my MBP last November was my 8TB external hard drive was trashed after many kernel panics.

What I am trying to understand is, what the hack is kernel panic?

A web search says the computer does not work well with some software and it shuts down to protect itself.

But I have kernel panic even when the computer is not running any software.  I was looking at 16 blank windows on 2 monitors with nothing running and it kicked out on me.

I have repaired Photos.

I have disk utility checked the thunderbolt hard drive.

I use only Apple cables.

Abut the only thing I don't know how to check is the 3TB time capsule.  It says it is full and deleted some files.  But I don't thing that can cause any conflict with anything.

I have new batteries in the wireless keyboard and the wireless track pad.

The DVD is not even plugged in.

The old Cinema display seems to be working fine.

So, what is a kernel panic? 

What does it do?  Why does he do it?

What is running in the background that I don't know?  I even deleted the HP folder so it won't load at start up.

How do I check if it is bad ram? 

The iMac is retina 5K 27 inches late 2014, 4 GHz i7, 32 GB 1600 mHz DDR3, AMD Radeon R9 M295X 4096 MB.  It's all Apple.

Please help.

The interruption is scary and believe me, I will never recommend anybody to buy any Apple computers any more.  But I still need to try and fix mine. 

Please help me.

 

Eddie

iMac with Retina 5K display, OS X Yosemite (10.10.1)

Posted on Sep 5, 2015 10:32 PM

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Q: kernel panic

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 5, 2015 10:38 PM in response to sungyle
    Level 10 (271,101 points)
    Desktops
    Sep 5, 2015 10:38 PM in response to sungyle

    It's still in warranty so make an appointment at the Apple Retail Store - Genius Bar and take it in for service. If you are not in the USA or cannot set up an appointment this way, then contact your local Apple Store directly.

     

    Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

    OS X- About kernel panics

    Mac OS X- How to log a kernel panic

    Tutorial - Avoiding and eliminating Kernel panic

  • by den.thed,

    den.thed den.thed Sep 5, 2015 11:43 PM in response to sungyle
    Level 7 (27,560 points)
    Sep 5, 2015 11:43 PM in response to sungyle

    What does an Etrecheck report say and what do your Console Logs show....?

  • by sungyle,

    sungyle sungyle Sep 6, 2015 8:57 AM in response to Kappy
    Level 1 (4 points)
    Applications
    Sep 6, 2015 8:57 AM in response to Kappy

    Thank you, great idea.  But...

    I did that once already, with great difficulty. 

    They ran all kinds of "diagnostics" then asked me to leave the machine with them for a week.  (I can hardly afford that, my clients expects me to deliver what they want and I have no excuse, I took their money.)

    Apple replaced the hard drive.  I spent 2 days restoring everything and a week resetting my passwords on every bank, Facebook.. and I still can't get into my youtube because they are now "one google password... "...

    This old man can't even have sex on my knees anymore, let alone struggle with the 27" 5KiMac for an hour's drive to an Apple store.

    I am sure it's a software problem. 

    I find it hard to believe a $5000 didn't last 6 months.  My last 3 MBP's in the last 10 years were all perfect.  The iPad's and iPhone's were all perfect. What's wrong with the iMac?

  • by sungyle,

    sungyle sungyle Sep 6, 2015 9:07 AM in response to den.thed
    Level 1 (4 points)
    Applications
    Sep 6, 2015 9:07 AM in response to den.thed

    Interesting question.

    Ask me about Photoshop.

    Back in the 70's, I wrote pages and pages of programs using BASIC.  I can do dBase II codes.  I can even do relational data base with Excel.

    It is now 2015 and the children made my life too easy with all these fantastic apps I will happily leave all my money to them.

    But what the hack is and Etrecheck and Cosole Logs? 

    Oh, you mean that 4, 5 pages thing that comes up "do you want to sent this to Apple?" 

    The many Apple reps I chatted with or spoke to on the phone did not understand them either and said they are all for the techs... just sent it in... to infinity.  Nobody ever replies...

    I am sorry.  Please forgive this old dummy in his wheel chair.

  • by den.thed,

    den.thed den.thed Sep 6, 2015 9:30 AM in response to sungyle
    Level 7 (27,560 points)
    Sep 6, 2015 9:30 AM in response to sungyle

    I sympathize with your frustration.

     

    "EtreCheck was meant to be used with Apple Support Communities to help people help you with your Mac"

     

    Try looking at just the console logs for or at the time of the crash or panic.


    For more info on each, click on the blue words in my first reply.

  • by sungyle,

    sungyle sungyle Sep 6, 2015 9:03 PM in response to den.thed
    Level 1 (4 points)
    Applications
    Sep 6, 2015 9:03 PM in response to den.thed

    kernel panic 001.png

     

     

    kernel panic 002.png

     

    I followed your intrusion, went to the Apple web page, and was met with an unformatted page that says "this page is no longer supported".

    I then follow it's link to a new Apple page, which is also unformatted.

    In fact, when I was google'ing around before, I was unable to access most of the "official Apple support" pages.  They were all just blank or no longer support.  I can hardly find anything on Yosemite challenges.

    I had been to the CNET page before and in fact, had forwarded it to one of the Apple techs I chatted with.

    But I am reluctant to go back to university to become a tech so I can continue to do what I was able to do the last 10 years since Photoshop PS2 on my MBP (I think that was 2005).

    And neither my eyes nor my brain is dexterous enough anymore to finish my high tech degree in the next 3 years.  I just want to be able to do what I was supposed to have done yesterday.

    I am sorry.  I thank you for being most helpful and your infinite patience and understanding.

    But I am looking for a one button solution, an instant fix, like an instant coffee or instant noodle although I really like to be able to make

    Shrimp and Crab Souffles with Red Bell Pepper and Tarragon photo

    Shrimp And Crab Souffles With Red Bell Pepper And Tarragon

    I love you. 

    Hug.

    Thank you so much.  I owe you big times.

    If you have any influence with Apple, please take them out to coffee, talk to them.

    Kernel panic had been around for years.  Kids nowadays can only afford iPhones and iPads, I understand the $0 with a 3 year contract.  It is important Apple pour all their resource into the iOS whatever.

    But it's old retired cripples like me that buy the $5000 machine.  And I need help with OS-X.

    We deserve some attention too.

    Can you talk them into writing a small piece of software that in the event of a Kernel panic, don't just shut down, but pop up and window, say, "go to the wash room",  freeze all operations, do a scan, look for the software that screwed up, find out what screwed up.  Shut down.  Reboot.  Write a report, list the software or hard ware problem and offer a solution, up to and including a visit to an Apple store.

    Robots can do anything nowadays, no?  OK, so the user base may not be high enough to justify the cost.  I am sure the dentist can stop talking to his stock agent on the iPhone ear plug mic and work as the receptionist too.

    No, really, I love you.  Hug. Hug.