After updaiting macOS to 10.10.5 messangers fail to run

Question

Level 1

8 points

After updaiting macOS to 10.10.5 messangers fail to run

One week ago I had updated my macOS to 10.10.5 on my MacBook Pro Early 2011 17'' and after that many of my APPs have refused to work. Most of this APP's are messangers: Skype, Viber, ooVoo. They just are not starting. When I try to open app it shows me error message. For ex. Viber show this:

Process: Viber [1292]

Path: /Applications/Viber 11.34.47.app/Contents/MacOS/Viber

Identifier: com.viber.osx

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Viber [1292]

User ID: 501

Date/Time: 2015-09-06 12:46:44.377 +0300

OS Version: Mac OS X 10.10.5 (14F27)

Report Version: 11

Anonymous UUID: 874B3D7C-D785-1D93-26BA-C3FCA06310A1

Sleep/Wake UUID: 44263B41-53C9-4C92-B469-D4FC2FD5DF76

Time Awake Since Boot: 3000 seconds

Time Since Wake: 1100 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @loader_path/../Frameworks/libqfacebook.dylib

Referenced from: /Applications/Viber 11.34.47.app/Contents/MacOS/Viber

Reason: no suitable image found. Did find:

/Applications/Viber 11.34.47.app/Contents/MacOS/../Frameworks/libqfacebook.dylib: code signature invalid for '/Applications/Viber 11.34.47.app/Contents/MacOS/../Frameworks/libqfacebook.dylib'

/Applications/Viber 11.34.47.app/Contents/MacOS/../Frameworks/libqfacebook.dylib: code signature invalid for '/Applications/Viber 11.34.47.app/Contents/MacOS/../Frameworks/libqfacebook.dylib'

Binary Images:

0x7fff6a684000 - 0x7fff6a6ba887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld

Model: MacBookPro8,3, BootROM MBP81.0047.B2A, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.70f5

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD5000LPLX-00ZNTT0, 500,11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

The same goes for other crashing APPs, but only with other error information.

So I would like to know how can I fix this problems and why this problem have appeared. Before update everything was working properly, even after updaiting from Mavericks to Yosemith.

Thank You.

MacBook Pro (17-inch Early 2011), OS X Yosemite (10.10.5)

Posted on Sep 6, 2015 2:55 AM

Reply

Answer 1

Linc Davis

Level 10

209,739 points

Sep 6, 2015 7:15 AM in response to scratchaz

That particular app is either corrupt, defective, or obsolete. Try installing the latest version.

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Answer 2

scratchaz Author

Level 1

8 points

Sep 6, 2015 7:52 AM in response to Linc Davis

I already tried to install latest versions of those apps, but nothing works out. It still shows error message just with other error information. For ex. this is Skype error:

Process: Skype [5604]

Path: /Applications/Skype.app/Contents/MacOS/Skype

Identifier: com.skype.skype

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Skype [5604]

User ID: 501

Date/Time: 2015-09-06 17:51:52.677 +0300

OS Version: Mac OS X 10.10.5 (14F27)

Report Version: 11

Anonymous UUID: 874B3D7C-D785-1D93-26BA-C3FCA06310A1

Sleep/Wake UUID: 44263B41-53C9-4C92-B469-D4FC2FD5DF76

Time Awake Since Boot: 21000 seconds

Time Since Wake: 19000 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @executable_path/../Frameworks/Skype.framework/Versions/A/Skype

Referenced from: /Applications/Skype.app/Contents/MacOS/Skype

Reason: no suitable image found. Did find:

/Applications/Skype.app/Contents/MacOS/../Frameworks/Skype.framework/Versions/A /Skype: code signature invalid for '/Applications/Skype.app/Contents/MacOS/../Frameworks/Skype.framework/Versions/ A/Skype'

/Applications/Skype.app/Contents/MacOS/../Frameworks/Skype.framework/Versions/A /Skype: code signature invalid for '/Applications/Skype.app/Contents/MacOS/../Frameworks/Skype.framework/Versions/ A/Skype'

Binary Images:

0x7fff6cc31000 - 0x7fff6cc67887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld

0x7fff94a0a000 - 0x7fff94aacfff com.apple.Bluetooth (4.3.6 - 4.3.6f3) <E5DC1699-2727-329C-A843-C80CE9A6CD7B> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

0x7fff97169000 - 0x7fff9717aff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib

0x7fff97de4000 - 0x7fff97df1ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib

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Answer 3

Linc Davis

Level 10

209,739 points

Sep 6, 2015 8:07 AM in response to scratchaz

You're doing something to these apps that corrupts them. Have you installed any software that is supposed to "clean up" or "speed up" the computer, such as "CleanMyMac?"

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Answer 4

scratchaz Author

Level 1

8 points

Sep 6, 2015 8:21 AM in response to Linc Davis

Yes, I have instaled app CleanMyMac, but I haven't used it for ages. After update CleanMyMac doesn't work as well, I have just checked. Before update to 10.10.5 everything was working perfectly.

Process: CleanMyMac 3 [565]

Path: /Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3

Identifier: com.macpaw.CleanMyMac3

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: CleanMyMac 3 [565]

User ID: 501

Date/Time: 2015-09-06 18:21:19.240 +0300

OS Version: Mac OS X 10.10.5 (14F27)

Report Version: 11

Anonymous UUID: 874B3D7C-D785-1D93-26BA-C3FCA06310A1

Time Awake Since Boot: 360 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @rpath/DevMateKit.framework/Versions/A/DevMateKit

Referenced from: /Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3

Reason: no suitable image found. Did find:

/Applications/CleanMyMac 3.app/Contents/MacOS/../Frameworks/DevMateKit.framework/Versions/A/DevMateKit: code signature invalid for '/Applications/CleanMyMac 3.app/Contents/MacOS/../Frameworks/DevMateKit.framework/Versions/A/DevMateKit'

Binary Images:

0x7fff6ba07000 - 0x7fff6ba3d887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld

0x7fff8a9fe000 - 0x7fff8aa76ff7 com.apple.SystemConfiguration (1.14.4 - 1.14) <3DFFD7F7-BD23-3F4C-A209-C4A0D99F6573> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x7fff8aaf6000 - 0x7fff8ae8eff7 com.apple.CoreFoundation (6.9 - 1153.18) <5C0892B8-9691-341F-9279-CA3A74D59AA0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8b2e9000 - 0x7fff8b33dfff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib

0x7fff8be41000 - 0x7fff8bed8fff com.apple.CoreMedia (1.0 - 1562.238) <B24BDB25-1203-380D-95B7-0A3FEB25521E> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff93f7a000 - 0x7fff93feeffb com.apple.securityfoundation (6.0 - 55126) <AC8ED0BD-32F0-3EB8-B7B2-9AA14E07E8AB> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x7fff972ed000 - 0x7fff972feff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib

Reply

Answer 5

Linc Davis

Level 10

209,739 points

Sep 6, 2015 9:17 PM in response to scratchaz

A

"CleanMyMac" is a scam and a common cause of instability and poor performance. Depending on what version you have, the developer's instructions may not completely remove it. Follow those instructions, then do as below.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder may open with an item selected. If it does, move the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with this line:

/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent

Restart the computer and empty the Trash.

You may also have to remove one or more of these items in the same way:

~/Library/LaunchAgents/com.macpaw.CleanMyMac.helperTool.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac.volumeWatcher.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Never again install "CleanMyMac" or anything like it.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

B

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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Answer 6

scratchaz Author

Level 1

8 points

Sep 6, 2015 9:36 AM in response to Linc Davis

I have uninstaled CleanMyMac as you have written (A), but that doesn't seems to help.

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Answer 7

Linc Davis

Level 10

209,739 points

Sep 6, 2015 9:51 AM in response to scratchaz

Step B?

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Answer 8

scratchaz Author

Level 1

8 points

Sep 6, 2015 12:01 PM in response to Linc Davis

Well, I will try that tomorrow, but I'm not sure if this will solve the problem as I'm not sure that CleanMyMac have caused all probs. I wasn't using it for 2 month and it was removed from startup. And all problems started right when I first time started my MacBook after update.

Reply

Answer 9

scratchaz Author

Level 1

8 points

Sep 7, 2015 11:08 PM in response to Linc Davis

I did steb B. Reinstalled MacOS and this apps still keep not working with same error messages. The problem is that I'm not in my home country at the moment and I don't have TimeCapsule to backup all ma data and reinstall fresh copy of macOS, but I need this apps to do my work. So I'm trying to find solution to bring this apps to life.

Reply

Answer 10

Eric Root

Level 10

685,257 points

Sep 8, 2015 1:55 PM in response to scratchaz

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

Reply

Answer 11

scratchaz Author

Level 1

8 points

Sep 9, 2015 10:57 AM in response to Eric Root

I have created new Test user. Installed some apps that were not working. The result was the same. Apps refuse to work with same error messages.

Reply

Answer 12

scratchaz Author

Level 1

8 points

Sep 9, 2015 9:21 PM in response to Eric Root

Hooray, Your given manual really helped me. I booted my Mac in Safe Mode and after restarting in Normal Mode everything started to work. No error messages now. All apps got back to life. Thank You.

Reply

Answer 13

Eric Root

Level 10

685,257 points

Sep 10, 2015 6:00 AM in response to scratchaz

You are welcome.

Reply

Process:	Viber [1292]
Path:	/Applications/Viber 11.34.47.app/Contents/MacOS/Viber
Identifier:	com.viber.osx
Version:	???
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Viber [1292]
User ID:	501

Date/Time:	2015-09-06 12:46:44.377 +0300
OS Version:	Mac OS X 10.10.5 (14F27)
Report Version:	11
Anonymous UUID:	874B3D7C-D785-1D93-26BA-C3FCA06310A1

Exception Type:	EXC_BREAKPOINT (SIGTRAP)
Exception Codes:	0x0000000000000002, 0x0000000000000000

Process:	Skype [5604]
Path:	/Applications/Skype.app/Contents/MacOS/Skype
Identifier:	com.skype.skype
Version:	???
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Skype [5604]
User ID:	501

Date/Time:	2015-09-06 17:51:52.677 +0300
OS Version:	Mac OS X 10.10.5 (14F27)
Report Version:	11
Anonymous UUID:	874B3D7C-D785-1D93-26BA-C3FCA06310A1

0x7fff6cc31000 -	0x7fff6cc67887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld
0x7fff94a0a000 -	0x7fff94aacfff com.apple.Bluetooth (4.3.6 - 4.3.6f3) <E5DC1699-2727-329C-A843-C80CE9A6CD7B> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff97169000 -	0x7fff9717aff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib
0x7fff97de4000 -	0x7fff97df1ff7 libbz2.1.0.dylib (36) <2DF83FBC-5C08-39E1-94F5-C28653791B5F> /usr/lib/libbz2.1.0.dylib

Process:	CleanMyMac 3 [565]
Path:	/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3
Identifier:	com.macpaw.CleanMyMac3
Version:	???
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	CleanMyMac 3 [565]
User ID:	501

Date/Time:	2015-09-06 18:21:19.240 +0300
OS Version:	Mac OS X 10.10.5 (14F27)
Report Version:	11
Anonymous UUID:	874B3D7C-D785-1D93-26BA-C3FCA06310A1

0x7fff6ba07000 -	0x7fff6ba3d887 dyld (353.2.3) <B1B370A5-479F-3533-8AD7-97B687D4F989> /usr/lib/dyld
0x7fff8a9fe000 -	0x7fff8aa76ff7 com.apple.SystemConfiguration (1.14.4 - 1.14) <3DFFD7F7-BD23-3F4C-A209-C4A0D99F6573> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8aaf6000 -	0x7fff8ae8eff7 com.apple.CoreFoundation (6.9 - 1153.18) <5C0892B8-9691-341F-9279-CA3A74D59AA0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8b2e9000 -	0x7fff8b33dfff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff8be41000 -	0x7fff8bed8fff com.apple.CoreMedia (1.0 - 1562.238) <B24BDB25-1203-380D-95B7-0A3FEB25521E> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff93f7a000 -	0x7fff93feeffb com.apple.securityfoundation (6.0 - 55126) <AC8ED0BD-32F0-3EB8-B7B2-9AA14E07E8AB> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff972ed000 -	0x7fff972feff7 libz.1.dylib (55) <88C7C7DE-04B8-316F-8B74-ACD9F3DE1AA1> /usr/lib/libz.1.dylib