iphone 6 freezing

My iPhone6 16GB keeps freezing. Some days it will be completely normal.

But every morning, i will have to either restart my phone by pressing the Home & Lock button for a few seconds then i will wait for the Apple Logo to appear.

Even then, the issue is not resolved. So my only choice is to restart it again.


I have tried all the solutions provided on the internet. I have "Reset All Settings", 4 times now. I have had a chat with the Apple Support Team before and they told me to "Erase All Content and Settings" on my phone. I have restored my phone via iTunes. I truly did everything i could with the phone. It is really troublesome and problematic to have a phone which keeps freezing. Its like my phone does not detect my fingers or anything whenever it wants. This probably is a hardware problem. I don't know.


I think the only thing left for me to do is to bring it in to any Apple Store for services. And replace it with a new one. Sigh


The problem is, i have no Apple Store near my area (Mansoura, Egypt). The closest store is 2 and a half hours away.


Help me please.

iPhone 6, iOS 8.4.1, 16GB

Posted on Sep 6, 2015 12:30 AM

Reply
2 replies

Sep 8, 2015 7:45 AM in response to maizatulmuhibin

Hi there maizatulmuhibin,

Welcome to Apple Support Communities.


It sounds like you've done quite a bit of troubleshooting while attempting to resolve the issue that's causing your iPhone 6 touchscreen to stop responding, and you want to know if there's anything else you can try before setting up service. The article below provides a lot of great information, some of which you haven't mentioned trying, which may resolve the issue.

If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support


Ciao.

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iphone 6 freezing

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