Safari won't connect to the server.

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Rob2964 Author

Level 1

0 points

Safari won't connect to the server.

Safari won't connect to the server on my iMac.

I can access web pages using History and other functions work but I can't get my home page.

iMac (21.5-inch Mid 2010), OS X Yosemite (10.10.5)

Posted on Sep 6, 2015 5:22 AM

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Answer 1

dominic23

Level 10

84,018 points

Sep 6, 2015 5:48 AM in response to Rob2964

Go step by step by step and test.

1. Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

https://support.apple.com/kb/PH18760?locale=en_US

2. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except ones from Apple, your internet service provider and banks.

3. Safari > Preferences > Extensions

Turn all extensions off and test

Turn on those one by one and test.

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Answer 2

Linc Davis

Level 10

209,739 points

Sep 6, 2015 7:07 AM in response to Rob2964

Is your home page the only one you can't access? If so, what is it?

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Answer 3

Rob2964 Author

Level 1

0 points

Sep 6, 2015 7:57 AM in response to Linc Davis

Hi, thanks for your reply.

When I click on Safari the message comes up to say Safari can't connect to the server. If I go to History I can access previous sites and browse. My provider is Virgin Media. I have contacted them and they said everything is running and the can see the Mac. All other devices are working and loading, ie tablets, phones & iPad. Other functions are working, ie Spotify.

Thanks,

Rob

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Answer 4

Linc Davis

Level 10

209,739 points

Sep 6, 2015 8:12 AM in response to Rob2964

Please post the URL that is entered as your home page in the General tab of the preferences window.

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Answer 5

Rob2964 Author

Level 1

0 points

Sep 6, 2015 9:23 AM in response to Linc Davis

It's already in as the correct URL.

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Answer 6

Sep 6, 2015 9:28 AM in response to Rob2964

If you want help we need the URL so that we can eliminate all possible causes of your error. Saying "It's already in as the correct URL." does not help us help you.

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Answer 7

Linc Davis

Level 10

209,739 points

Sep 6, 2015 9:37 AM in response to Rob2964

It's already in as the correct URL.

May I ask how you know that? Websites change all the time. Can you load the same URL—not one that you think is the same, but that one copied and pasted—in another browser on the same device?

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Answer 8

Rob2964 Author

Level 1

0 points

Sep 6, 2015 10:02 AM in response to Linc Davis

Ok, sorry, I may need some guidance here!

I have gone to the general tab on preferences

Homepage reads as http://www.virginmedia.com/

What should I do next?

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Answer 9

Rob2964 Author

Level 1

0 points

Sep 6, 2015 10:20 AM in response to Rob2964

Ok guys, I think I've worked it out. I opened Virgin Media through Chrome, opened the URL and made it my Homepage. Is this correct?

Thanks for the help, very much appreciated.

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Answer 10

Linc Davis

Level 10

209,739 points

Sep 6, 2015 10:54 AM in response to Rob2964

So it opens in Chrome, but not in Safari?

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Answer 11

Rob2964 Author

Level 1

0 points

Sep 6, 2015 12:24 PM in response to Linc Davis

I opened Chrome, googled Virgin Media then set that as homepage, but this wasn't the same page I originally had. I was able to access my History, so located a previous page there, got my homepage there and set this instead. This seems to have done the job. So far so good!

My conclusion is that somehow the home page URL was erased. (perhaps my 12yr old son!!)

The iMac is now 5yrs old so I will have it checked over.

Many thanks for your assistance.

Rob

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