Madativo
Level 1 (0 points)

Q: Why do I have to give credit card details when I have a cash balance

I Want to instal an app and it will not allow me to do so without first giving credit card details

iPad 2 Wi-Fi, iOS 8.4.1

Posted on Sep 6, 2015 10:00 AM

Close
Madativo

Q: Why do I have to give credit card details when I have a cash balance

  • All replies
  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Sep 7, 2015 10:10 AM in response to Madativo
    Community Specialists
    Sep 7, 2015 10:10 AM in response to Madativo

    Hi Madativo,

     

    Welcome to the Apple Support Communities!

     

    From your question, it sounds like you are attempting to make a purchase from the App Store and have available credit on your account, but you are being prompted for payment information when making the purchase. 

     

    If the store credit is enough to cover the price of the application and any applicable tax, you should not need a valid form of payment on file. Information on how iTunes purchases are billed is located in the attached article below. 

     

    How iTunes Store purchases are billed - Apple Support

     

    If you have enough store credit to cover the cost of purchase and any applicable tax and still receive the notification to add payment information to your account, I would suggest contacting our iTunes Store support so they can look further into this situation and give you accurate information regarding your account. 

     

    Apple - Support - Topic Selection

     

    Best regards