HT201487: If you forgot your Apple ID password

Learn about If you forgot your Apple ID password
saulet

Q: I forgot your password icloud but I know the answer to a secret question whether it is possible to solve the problem?

Hello! Help me! I forgot your password icloud but I know the answer to a secret question 1 whether it is possible to solve the problem?

iPhone 5c, iOS 8.0.2

Posted on Sep 6, 2015 11:29 AM

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Q: I forgot your password icloud but I know the answer to a secret question whether it is possible to solve the problem?

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  • by joe_7399,

    joe_7399 joe_7399 Sep 7, 2015 2:39 PM in response to saulet
    Community Specialists
    Sep 7, 2015 2:39 PM in response to saulet

    Hello saulet,

     

    Welcome to the Apple Support Communities!

     

    I understand that you need to reset the password for you iCloud Apple ID. I infer that you are not able to reset the password using the security questions on the account. If this is the case, and you are not receiving the email to reset your password, you may need to contact Apple Support for further assistance. 

     

    The attached article below explains the different methods for resetting your Apple ID password as well as information on how to precede if the methods mentioned do not resolve the password issue. 

     

    If you forgot your Apple ID password - Apple Support

     

    Get more help

    If you're still having issues logging in with your Apple ID and password, make sure that you're entering the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account. If these steps didn't help you change your password, contact Apple Support.

     

    Have a great day