HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
Montanajo
Level 1 (0 points)

Q: virus warning cannot use

Safari loads mac-onlinehelp.info which says virus warning and prevents me from accessing any history or dropdowns to get rid of it. What can I do to remove this. I am running Mavericks and thought about upgrading to Yosemite but am afraid this will still be present because it will remain in history and will reload with Yosemite just like it does in Mavericks. Out of ideas HELP

Posted on Sep 6, 2015 8:07 PM

by Niel,Solvedanswer
Niel Niel
Level 10 (311,478 points)
A:

Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.

 

(132917)

Posted on Sep 6, 2015 8:12 PM

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Montanajo

Q: virus warning cannot use

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  • by Niel,Solvedanswer

    Niel Niel Sep 6, 2015 8:12 PM in response to Montanajo
    Level 10 (311,478 points)
    Sep 6, 2015 8:12 PM in response to Montanajo

    Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.

     

    (132917)