malcolmwp99
Level 1 (0 points)

Q: What do you do when the Apple Mac fails to recognise the mouse despite fitting new batteries

ANy ideas please

iMac (21.5-inch, Late 2013), iOS 8.4

Posted on Sep 7, 2015 3:10 AM

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malcolmwp99

Q: What do you do when the Apple Mac fails to recognise the mouse despite fitting new batteries

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  • Helpful answers

  • by norm123,

    norm123 norm123 Sep 8, 2015 12:22 PM in response to malcolmwp99
    Community Specialists
    Sep 8, 2015 12:22 PM in response to malcolmwp99

    Hey Malcolm,

    I know that it can be frustrating if your mouse is not pairing with your iMac. Let's see if we can get it sorted out.

    Start with the article below and look at the first section for mouse or keyboard not recognized by your computer. It will have you check to make sure devices have power even though you just replaced the batteries. 

    Troubleshooting wireless mouse and keyboard issues
    https://support.apple.com/en-us/HT204621

    Take care

  • by seventy one,Helpful

    seventy one seventy one Sep 9, 2015 9:20 AM in response to norm123
    Level 6 (15,354 points)
    Peripherals
    Sep 9, 2015 9:20 AM in response to norm123

    Just because you have new batteries does not mean you have power.   Is the green light showing?   What did your last batteries die of.   Exhaustion?   Were they leaking?    If so, have you cleaned the terminals inside the battery compartment?  

  • by malcolmwp99,

    malcolmwp99 malcolmwp99 Sep 9, 2015 9:23 AM in response to malcolmwp99
    Level 1 (0 points)
    Sep 9, 2015 9:23 AM in response to malcolmwp99

    Many thanks to all who responded to my question. I visited the Apple Shop in Bromley and they advised me to buy a new mouse as the defunct one was over a year old.

  • by seventy one,

    seventy one seventy one Sep 9, 2015 9:33 AM in response to malcolmwp99
    Level 6 (15,354 points)
    Peripherals
    Sep 9, 2015 9:33 AM in response to malcolmwp99

    I am a little surprised at that, Malcolm.   'Only a year old' is no time at all ... 3 to 4 years perhaps but I suspect they may have wanted the business.   Did you keep the old one and did you check the points I made?   If you do and discover it is reparable, take back the new mouse for refund.   I still have a USB mouse from 2007 and a Magic mouse from 2010.  Both are in a good state and working effortlessly.