Nathan Guinle
Level 2
(166 points)
Q: iMessages appearing on other phone
MY son was given a used iPhone from his grandfather.
MY son has his own Apple ID. Yet when he (my son) receives iMessages they
sshow up on his grandfathers iPhone as well. I have tried tinkering with various settings....
might anyone one know how to stop this for sure?
iMac, OS X Mavericks (10.9), TV, Ipod Touch, mac mini, ipods
judysings
Community Specialists
Hi Nathan,
Thanks for your question. It sounds like when your child received the iPhone from his Grandfather, the Grandfather's information and Apple ID were still on the phone. The resource below will explain what steps the Grandfather needs to follow before giving his iPhone to his grandson.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201351
The telephone number is linked to your Apple ID. So, if your father is no longer using this telephone number, he needs to remove it from his Apple ID, and your son needs to update his Apple ID with the correct telephone number.
Manage your Apple ID account information - Apple Support
https://support.apple.com/en-us/HT204265
Here is how to adjust the settings for the Messages app so that your son's messages don't appear on his Grandfathers phone or computer:
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
https://support.apple.com/en-us/HT201349
Take care,
