Q: boot camp stuck while downloading windows support software

Well, I am trying to create a bootable flash drive using boot camp for windows 10. And guess what I am stuck in this screen since last 7 hours. I am wondering if some one can help. Thanks in advance

MacBook Air (13-inch, Early 2015), OS X Yosemite (10.10.5)

Posted on Sep 7, 2015 8:38 AM

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Q: boot camp stuck while downloading windows support software

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by Loner T,

Loner T Sep 7, 2015 8:52 AM in response to mdNawed
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Sep 7, 2015 8:52 AM in response to mdNawed

Please ensure that you meet Requirements for Software Update Service - Apple Support .
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by mdNawed,

mdNawed Sep 7, 2015 10:51 AM in response to Loner T
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Sep 7, 2015 10:51 AM in response to Loner T

Thanks for the Reply. Actually I am a newbie so bit of more details will help. Hope you don't mind.
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by Loner T,

Loner T Sep 7, 2015 11:06 AM in response to mdNawed
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Sep 7, 2015 11:06 AM in response to mdNawed

If you run BC Assistant and use a wired connection to the Internet, choose only option 2 (Download Software...) and test if it completes successfully.
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by mdNawed,

mdNawed Sep 7, 2015 11:15 AM in response to Loner T
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Sep 7, 2015 11:15 AM in response to Loner T

Isn't there any way I can make a bootable pen drive with windows 10 and install windows 10 using boot camp assistance. And download the Apple Support drivers externally after booting in windows 10. All I am saying is that can't I skip Apple Support drivers until I make it to Windows 10.
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by Loner T,

Loner T Sep 7, 2015 11:59 AM in response to mdNawed
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Sep 7, 2015 11:59 AM in response to mdNawed

If you click on Create USB, it will automatically check the second box, because the Windows PreBoot drivers use Apple Bluetooth and Graphics drivers, etc. Can you check for any error messages related to Bootcamp in Application -> Utilities -> Console logs?
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by mdNawed,

mdNawed Sep 7, 2015 12:19 PM in response to Loner T
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Sep 7, 2015 12:19 PM in response to Loner T

And as you said just to select only option 2 and I did that and still the progress bar is not moving. Stucked there for last 1.5 hours.
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by Loner T,

Loner T Sep 7, 2015 12:25 PM in response to mdNawed
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Sep 7, 2015 12:25 PM in response to mdNawed

Which country are you located in? Are you using a wired connection? Did you check the Console logs?
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by mdNawed,

mdNawed Sep 7, 2015 2:02 PM in response to Loner T
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Sep 7, 2015 2:02 PM in response to Loner T

I am located in India. Yes, I have a wired internet connection connected to my wi-fi router. Yes, I checked the console logs but was unable to figure out anything from that as I said I am a newbie. Though, I am putting up the screen shot at your disposal.
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by Loner T,

Loner T Sep 7, 2015 3:24 PM in response to mdNawed
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Sep 7, 2015 3:24 PM in response to mdNawed

When you are downloading the Windows support software, check /Library/Application\ Support/Bootcamp for file(s). If you see any, your download may be slow.
You can also check the latency to the following web addresses using ping/traceroute and check what these resolve to. If they resolve to addresses in the US, you will get very high latency.

http://swscan.apple.com
http://swquery.apple.com
http://swdownload.apple.com
http://swcdn.apple.com
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by mdNawed,

mdNawed Sep 7, 2015 11:12 PM in response to Loner T
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Sep 7, 2015 11:12 PM in response to Loner T

While downloading the Windows support software, inside "Library/Application Support/" I couldn't find any folder named "Bootcamp".
And I tried to check the latency using ping/traceroute all resulting in failure.
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by Loner T,

Loner T Sep 8, 2015 5:15 AM in response to mdNawed
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Sep 8, 2015 5:15 AM in response to mdNawed

Please search for any apple.com entries in /etc/hosts or /private/etc/hosts.
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by mdNawed,

mdNawed Sep 8, 2015 5:38 AM in response to Loner T
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Sep 8, 2015 5:38 AM in response to Loner T

Content of /etc/hosts is :-

##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
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by Loner T,

Loner T Sep 8, 2015 5:39 AM in response to mdNawed
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Sep 8, 2015 5:39 AM in response to mdNawed

Can you check /private/etc/hosts
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by mdNawed,

mdNawed Sep 8, 2015 6:27 AM in response to Loner T
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Sep 8, 2015 6:27 AM in response to Loner T

inside /private/etc/hosts

##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
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