HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Helpful answers
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Sep 7, 2015 3:29 PM in response to sparnassby mvassmer,I had the same problem. I used the Control Panel to remove all Apple software, not just Mobile Device. Then reinstalled ITunes and it found the phone.
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Sep 8, 2015 7:22 PM in response to mvassmerby sparnass,tried it, thanks; uninstalled all apple programs and iTunes, and reinstalled, unfortunately, didn't work. still can't see my iPhone
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Sep 8, 2015 11:14 PM in response to sparnassby chandra kanth,Same problem with me.....tried and tired of trying everything and still not working
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Sep 9, 2015 8:19 AM in response to mvassmerby rcalvo65,I had the same issue. I uninstalled all apple software, rebooted the PC and then reinstalled itunes. My PC can now detect my iphone and my wifes. thanks for the tip.