Y.B.K
Level 1 (0 points)

Q: Log In Password

I got a new mac book pro yesterday… Mac Book Pro with retina display ( 512 GB)  2.9GHz

Today, when I tried logging in, it wouldn't let me. The only hint I got was that my log in password is the same as my iCloud password. So I type in my iCloud password, but it is still rejecting. I have tried resetting my iCloud password many times, but it won't work. I spent 3 hours trying to fix the problem, but I am still stuck? Please help me log in. Anything that can help me get into my mac will be grateful. Thanks for your time.

 

 

I have tried resseting my mac as well.

MacBook Pro with Retina display

Posted on Sep 7, 2015 10:11 AM

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Y.B.K

Q: Log In Password

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  • Helpful answers

  • by dominic23,Helpful

    dominic23 dominic23 Sep 7, 2015 10:40 AM in response to Y.B.K
    Level 8 (42,105 points)
    Mac OS X
    Sep 7, 2015 10:40 AM in response to Y.B.K

    Reset Password

     

    OS X 10.7 Lion,10.8 Mountain Lion,10.9 Yosemite and 10.10 Yosemite

     

     

    Start the computer,then press and hold down command and R keys to start into recovery partition.

    When you see the Apple logo, release the keys.

    Wait until  OS X Utilities window shows up.

     

    Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal"

    from the dropdown.

     

    Terminal window will appear.

    Type in   resetpassword   and press enter on the keyboard.

    Leave the Terminal window open.

     

    Reset Password Utility window will open with Macintosh HD selected.

    Select the user account from the popup menu box under “Select user account”.

     

    Enter a new password.

    Re-enter the new password for the user.

    Enter a hint.

    Click the "Save" button.

     

     

    Click  in the menubar and select Restart.

    Log in.

     

    If Keychain dialog box appears, select “Create New Keychain”.

  • by D.Cohen,

    D.Cohen D.Cohen Sep 7, 2015 10:19 AM in response to Y.B.K
    Level 6 (8,424 points)
    Desktops
    Sep 7, 2015 10:19 AM in response to Y.B.K

    Hi! If your MacBook is brand new, it is still covered with a warranty. Try contacting Apple:

    https://www.apple.com/support/macbookpro/contact/

  • by Y.B.K,

    Y.B.K Y.B.K Sep 7, 2015 10:42 AM in response to Y.B.K
    Level 1 (0 points)
    Sep 7, 2015 10:42 AM in response to Y.B.K

    Thanks , how do you change the key chain password. After I reset my password and logged in, it stops me from logging in and asks for the key chain password. How can I reset the password without logging in? Thanks

  • by dominic23,

    dominic23 dominic23 Sep 7, 2015 11:55 AM in response to Y.B.K
    Level 8 (42,105 points)
    Mac OS X
    Sep 7, 2015 11:55 AM in response to Y.B.K

    Hope this helps.

    https://support.apple.com/en-us/HT203192