grey screen with apple logo and search bar will not load up

hiya guys my imac will not start


i press the power button


i have a grey screen with apple logo and a search bar


and when the search bar loads it just shut down


can you help please


thank you

iMac, OS X Mavericks (10.9.5)

Posted on Sep 7, 2015 10:47 AM

Reply
1 reply

Sep 7, 2015 10:51 AM in response to wendy99911

First attempt to reset the PRAM 2x, instructions are in Intel iMac SMC and PRAM resets.


If that does not work, then restart the computer in the Recovery Partition by holding down Command + R and open Disk Utility and Verify the HD at least 2-3 times, then Repair the HD 2-3 times and if errors appear after the 2-3rd pass, the HD is damaged and needs to be replaced.

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grey screen with apple logo and search bar will not load up

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