Q: i phone 6 screen shuts off after uploaded video

Used my Facebook app to upload a video, while process was happening screen shuts off. Phone still gets audible notifications, and it played music when trying to troubleshoot. Had it plugged into outlet for an hour, no change, now plugged into my MAC, and no change. Any suggestions to fix, would be great. I have tried holding down Home button and Power button together as well as separately.

iPhone 6, iOS 8.4.1

Posted on Sep 7, 2015 12:24 PM

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Q: i phone 6 screen shuts off after uploaded video

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by norm123,

norm123 Sep 8, 2015 12:43 PM in response to maudib76
Community Specialists

Sep 8, 2015 12:43 PM in response to maudib76

Hi maudib76,

Sorry to hear that you are unable to see anything on the screen of your iPhone. To get it sorted out, take a look at the article the first article below. It will have multiple suggestions to getting it to turn back on, like restarting your device and you might even need to restore it using iTunes.

Get help with the screen on your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203039

Have a good day
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by elcpu,

elcpu Sep 8, 2015 12:48 PM in response to maudib76
Level 6 (16,265 points)

Photos for Mac

Sep 8, 2015 12:48 PM in response to maudib76

Maudi,
Try the steps described in this Apple article:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
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Q: i phone 6 screen shuts off after uploaded video

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by norm123,

by elcpu,

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