when I download statements from a brokerage account using Safari 8, the text in parts of the form overlap. I tried Firefox and Opera with the same result.s.
MacBook (13-inch Mid 2010), Mac OS X (10.7.5)
Sounds like a website problem. Contact the website tech support for assistance.
I think I might be on the right track now and I think it is a problem with Safari and/or Preview on my MacBook computer running Yosemite.
Here is the problem as I described it to the technicians at the website of my brokerage account:
"Today I reported to one of your representatives, by telephone, that the Account Detail section of my monthly statements for the months of May through August, 2015 are unreadable. The last statement that was satisfactory was April, 2015. Your representative says that the font was changed. Please reverse the change so that I am able to read the Account Detail section of my monthly statements and download them for my records. Please do the necessary to correct the legibility of the monthly statements. Nathan L. Jacobson"
When I received a reply from them it was that the font and size had not been changed.
I then decided to go further. The next thing I did was install and use the Chrome browser. When I downloaded the current monthly statement it was OK. When I saved it to Preview and when I opened it in my Document folder it as illegible- the problem was there.
I then decided to try it on my wife's MacBook. It is a little older than mine. Both of them have outlived our Apple Care coverage. However, when I downloaded the same current statement in Safari on her computer it was fine. The problem was not there. When I saved it to her Documents folder it was still OK and I could read it in its entirety. I then sent it to my computer as an attachment to an email to me. When I received the email on my MacBook and opened the attachment it was OK. I then saved it to my Document folder and it is OK.
So I have found a way to work around the problem but it is inconvenient to say the least. I seems the problem is in the settings or some glitch in my Safari and Preview programs.
Is there a way I can analyze those programs and correct the situation?
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Reset Safari. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
Eric Root, hello. Thank you very much for the time and effort you put into helping me solve my problem.
I tried to follow the several paths you outlined in your last post. Several of the menu choices you listed just did not exist or did not work. This may have been due to the fact that my MacBook is from mid-2010 and I had a different menu than someone with a newer Mac. I realized I must have unknowingly garbled the configuration of the applications.
The attempt to find the Library Folder in my Home Folder did not work even after opening Finder/View/View Folder Options and selecting Show Library Folder.
Having no success with your options led me to believe my diagnosis that the problem was somewhere in the configuration of the Safari and Preview applications. Not being very knowledgeable about computer programming I decided that I was right and how to fix with the applications. This especially since everything was going along fine through April, 2015 and things worked on my wife's old MacBook, now running Yosemite.
I decided to reinstall Yosemite. IT WORKED. Now I can download my monthly statements, export them as pdf files to open in Preview and save them to my appropriate documents folders.
I want to again thank you. Without your suggestions and having tried them I would not have known to go past those alternatives and do something more basic and dramatic.
Maybe some others will benefit from this solution to their problems.
Nathan L. Jacobson
You are welcome.
Your profile shows you are using 10.7, which may have caused some confusion. Click on your avatar at the top left of the page where sign out is. When the window opens, double click it, and edit My Products. Helps those who are trying to help you.
Thanks again. I did not know about this. I have made the adjustment to show OS-X 10.10.5. I hope this did not cause you extra work when you were trying to help me. Nate
You are welcome. Glad to help.
overlapping text in preview
