HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TVQ: I have an HDMI connection, Apple TV OS 5.1.1 installed on Apple TV, and I am connected to the internet via a wireless router. I pu ... I have an HDMI connection, Apple TV OS 5.1.1 installed on Apple TV, and I am connected to the internet via a wireless router. I put in my apple ID (and tried iTunes id) and password (and even my wife's). Apple TV does not recognize me and suggests I more
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Helpful answers
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Sep 7, 2015 4:05 PM in response to jamedresby vazandrew,If you are only seeing the Computers and settings icons then you are not properly connected to the network
Ensure DNS is set to auto (settings - general - network)
Try Ethernet
To see a current status of the network get a report from istumbler, netstumbler, or similar. Look for signal strength, noise, nearby networks.
Make sure router has port 123 open (refer to manual if unsure)