HT200197: Get help with audio, video, or power on Apple TV

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jamedres

Q: I have an HDMI connection, Apple TV OS 5.1.1 installed on Apple TV, and I am connected to the internet via a wireless router. I put in my apple ID (and tried iTunes id) and password (and even my wife's).  Apple TV does not recognize me and suggests I

I have an HDMI connection, Apple TV OS 5.1.1 installed on Apple TV, and I am connected to the internet via a wireless router.

I put in my apple ID (and tried iTunes id) and password (and even my wife's).  Apple TV does not recognize me and suggests I go to apple to reset!

I have tried Restore to Factory (not available at this time) and Restart (would not work)

Posted on Sep 7, 2015 3:51 PM

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Q: I have an HDMI connection, Apple TV OS 5.1.1 installed on Apple TV, and I am connected to the internet via a wireless router. I pu ... more

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  • by vazandrew,

    vazandrew vazandrew Sep 7, 2015 4:05 PM in response to jamedres
    Level 6 (19,016 points)
    Apple TV
    Sep 7, 2015 4:05 PM in response to jamedres

    If you are only seeing the Computers and settings icons then you are not properly connected to the network

     

    Ensure DNS is set to auto (settings - general - network)

    Try Ethernet

    To see a current status of the network get a report from istumbler, netstumbler, or similar. Look for signal strength, noise, nearby networks.

    Make sure router has port 123 open (refer to manual if unsure)