iphone 5s cannot keep a call going just stops

When making a call on my iphone 5s the call just cuts out as if either side have disconnected. I have spoke to my network provider, we done a few tests, still nothing. Help !!! Anybody got a resolve for this problem?

iPhone 5s, iOS 8.4.1

Posted on Sep 8, 2015 12:00 AM

Reply
1 reply

Sep 9, 2015 8:09 AM in response to alison640

Hello alison640,


Welcome to the Apple Support Communities!


From your question it sounds like while you are on a phone call, the call experiences an issue where you cannot hear the other person and they cannot hear you, almost as if the call has dropped.


If this is the case, I would suggest troubleshooting the microphone and/or receiver on your iPhone using the articles attached below.


If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support


If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support


If my understanding of the situation is incorrect and the calls are actually dropping, I would suggest reading over and working through the steps in the next attached article.


If you can't make or receive calls on your iPhone - Apple Support


Have a great day

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iphone 5s cannot keep a call going just stops

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