trsja

Q: MacBook not installing Yosemite OS X

I bought a second hand MacBook Pro about a year ago and it was a model from around 2011 so I've never updated a Mac before so I've probably done it wrong.. I downloaded the latest OS of Yosemite from the App Store, like it told me to, and i started the installation process. At the end i get to a screen saying "The OS X installation couldn't be completed." with options such as shut down, restart, save long and view log. On another page is a lot of coding and stuff that I don't understand haha. The actual set out and top bar looks as though it's already been updated but like it's in safe/recovery mode or something.

MacBook Pro, OS X Mavericks (10.9.5), Not sure which version of Mavericks

Posted on Sep 8, 2015 5:16 AM

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Q: MacBook not installing Yosemite OS X

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  • by cabakroll,

    cabakroll cabakroll Sep 8, 2015 5:28 AM in response to trsja
    Level 3 (840 points)
    Sep 8, 2015 5:28 AM in response to trsja

    how much of free space on your drive you have?

  • by trsja,

    trsja trsja Sep 8, 2015 5:45 AM in response to cabakroll
    Level 1 (0 points)
    Sep 8, 2015 5:45 AM in response to cabakroll

    I don't think that's the problem, I've only used about a quarter of the space up

  • by cabakroll,

    cabakroll cabakroll Sep 8, 2015 5:52 AM in response to trsja
    Level 3 (840 points)
    Sep 8, 2015 5:52 AM in response to trsja

    check your drive and repair permissions

    also you can try to install from bootable usb drive

  • by madsbonnie,

    madsbonnie madsbonnie Sep 8, 2015 6:01 AM in response to cabakroll
    Level 1 (0 points)
    Sep 8, 2015 6:01 AM in response to cabakroll

    hi, same person different account here. How do I do that? it seems that I can't actually get out of he screen that I'm on. image.jpg

  • by cabakroll,

    cabakroll cabakroll Sep 8, 2015 6:13 AM in response to madsbonnie
    Level 3 (840 points)
    Sep 8, 2015 6:13 AM in response to madsbonnie

    post installation log here

  • by Lexiepex,

    Lexiepex Lexiepex Sep 8, 2015 6:31 AM in response to madsbonnie
    Level 6 (10,477 points)
    Mac OS X
    Sep 8, 2015 6:31 AM in response to madsbonnie

    Press the power button hold unitil it switches off, restart, do it again.

  • by madsbonnie,

    madsbonnie madsbonnie Sep 9, 2015 4:03 AM in response to cabakroll
    Level 1 (0 points)
    Sep 9, 2015 4:03 AM in response to cabakroll

    How? Isn't it just the coding in the background of that photo

  • by madsbonnie,

    madsbonnie madsbonnie Sep 9, 2015 4:04 AM in response to Lexiepex
    Level 1 (0 points)
    Sep 9, 2015 4:04 AM in response to Lexiepex

    i've tried, goes back to the same page

  • by James Brickley,

    James Brickley James Brickley Sep 9, 2015 4:53 AM in response to trsja
    Level 2 (259 points)
    Sep 9, 2015 4:53 AM in response to trsja

    So I take it you bought this second hand Mac that was working with some version of Mavericks but you never really wiped it out and started fresh before attempting to upgrade to Yosemite?  I would highly recommend that you perform a clean installation which means wiping out the internal disk completely and installing Yosemite from an external flash drive.  Now for the potential gotcha.  Your Mac might not support Internet Recovery, if it does, you most likely need to install a firmware update. Possible that the firmware update was already installed.  See this list:

    Computers that can be upgraded to use OS X Internet Recovery - Apple Support

     

    Hold CMD+Option+R while powering on the Mac.  You should see a spinning globe.  That is Internet Recovery Mode.  Now you are going to need a fast Internet connection to do this and even then it will take a long time.  Basically, this Internet Recovery mode is running in the Mac's firmware and will let you connect to Wifi or Ethernet and get online. Then it will download a new recovery partition to your disk and boot from that to download the rest of the operating system installation. 

     

    Once you get it to boot to the installation you'll need to click on the Utilities menu and Disk Utility then repartition the internal had disk to a single partition.  Then exit disk utility, reboot if it says to and re-install.  Again it will take a long long time as it needs to download everything. 

     

    Alternatively, if you have access to another Mac you can create a bootable flash drive for Yosemite and use that to boot the broken Mac, repartition the disk and re-install.  This method is faster as it is quicker than the Internet download method. 

     

    http://www.macworld.com/article/2367748/how-to-make-a-bootable-os-x-10-10-yosemi te-install-drive.html

  • by madsbonnie,

    madsbonnie madsbonnie Sep 9, 2015 5:25 AM in response to James Brickley
    Level 1 (0 points)
    Sep 9, 2015 5:25 AM in response to James Brickley

    Thank you! I'll try this when im on a better internet connection. to add to the mess I've made, I haven't backed everything up. Its not a massive problem as I didn't have too much on there already, but it would still be annoying to lose. Any way to recover it?

  • by Lexiepex,

    Lexiepex Lexiepex Sep 9, 2015 5:32 AM in response to James Brickley
    Level 6 (10,477 points)
    Mac OS X
    Sep 9, 2015 5:32 AM in response to James Brickley

    James,

    she has Mavericks (latest) already, and thus a RecoveryPartition. Her mac is perfectly fit to run Yosemite. See the first post.

    A clean install is a good idea, she has to have backups then.

    CMD+R+Alt(option) will go to the internet recovery, which will install the original OSX, which is SnowLeopard, SL has no RecoveryPartition ! And thus not  an advisable option.

    She better goes to CMD+R for the actual software, Mavericks. Then reinstall Mavericks. Or from a bootable stick with mavericks on it.

    Lex

  • by madsbonnie,

    madsbonnie madsbonnie Sep 9, 2015 5:35 AM in response to Lexiepex
    Level 1 (0 points)
    Sep 9, 2015 5:35 AM in response to Lexiepex

    if my Mac is perfectly fit to run Yosemite then why didn't it?

  • by Lexiepex,

    Lexiepex Lexiepex Sep 9, 2015 5:35 AM in response to madsbonnie
    Level 6 (10,477 points)
    Mac OS X
    Sep 9, 2015 5:35 AM in response to madsbonnie

    Read my post to James to see if it is wise to follow that.

  • by Lexiepex,

    Lexiepex Lexiepex Sep 9, 2015 5:44 AM in response to madsbonnie
    Level 6 (10,477 points)
    Mac OS X
    Sep 9, 2015 5:44 AM in response to madsbonnie

    - Because something went wrong. And we are trying to find out what.

    - Much older (years) macs already are fit for Yosemite.

    - Standard install works like this: download the new OS, click install, it is doing some preliminary work, then the mac restarts, during the restart the new OS is really installed, when everything is OK, the old system files and the new installer are removed.

    When it does not complete, the old OS is still there and theoretically should run after a restart. When something goes wrong in the latest part the old OS may be damaged too.

    - The old OS is Snow Leopard, no Recovery Partition.

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