HT201541: Update the software on your Mac
Learn about Update the software on your Mac
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Helpful answers
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Sep 8, 2015 1:00 PM in response to kavaphotographyby lllaass,Is it an Apple Track Pad? If not what one? Did y have to install drivers for it?
Note the time of the next reboot. After rebooting open the Console app in Finder>Applications>Utilities and look for log entries at the time of the reboot. Post suspicious ones here.
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by Linc Davis,Sep 8, 2015 5:04 PM in response to kavaphotography
Linc Davis
Sep 8, 2015 5:04 PM
in response to kavaphotography
Level 10 (208,037 points)
ApplicationsThese instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Sep 9, 2015 5:43 PM in response to Linc Davisby kavaphotography,WindowServer Crash report. I am looking into this. thanks for the heads up.
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by Linc Davis,Sep 9, 2015 6:40 PM in response to kavaphotography
Linc Davis
Sep 9, 2015 6:40 PM
in response to kavaphotography
Level 10 (208,037 points)
ApplicationsThat kind of panic is usually, or perhaps always, caused by a malfunctioning USB 3, Thunderbolt, or FireWire storage device, or by an internal one. Disconnect all external storage devices and see whether the panics stop. If they do, reconnect the devices one at a time (if you have more than one) and try to identify the culprit.
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Sep 9, 2015 7:01 PM in response to Linc Davisby kavaphotography,Thanks Linc, the only thing i have plugged n is my HDMI cable, my USB for my time machine HD and my trackpad. I did notice some things in my last Panic Download that was a stowaway after I've removed the program. This wouldn't be an issue if it wasn't using resources. So I am in the process of deleting them now.
thanks,
kw
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by Linc Davis,Sep 9, 2015 7:58 PM in response to kavaphotography
Linc Davis
Sep 9, 2015 7:58 PM
in response to kavaphotography
Level 10 (208,037 points)
ApplicationsThat panic was not caused by software.