When does the warranty start?
Hi,
I wonder if anyone knows when the warranty starts.
From the moment I buy the product or I activate the product?
Thank you.
Hi,
I wonder if anyone knows when the warranty starts.
From the moment I buy the product or I activate the product?
Thank you.
Hello seventy one and IdrisSeabright,
I absolutely agree. This seems totally outrageous.
Here's my personal example from 2015:
Apple officially tells me that my warranty started on October 28. Yes, the warranty started before I even paid for it!
Here in California (and I believe the USA) I believe it's legal for a warranty to start on the "sale" date. The question now is, what is the exact definition of the "sale." Is it when I place the order? When they charge my credit card? When they ship it? Or, when I actually get it and activate it?
It's looking like the "sale" date is when they charge my credit card. And, I also think that they can't charge my credit card until the ship it.
So of me, Apple says my warranty started on Oct 28th when legally it should have started no earlier than Oct 31st. But, ethically it shouldn't have started until Nov 6th.
For many products it's an added step for a company to verify when a customer actually gets their item for the warranty to start. For Apple it's much easier since I couldn't start to use this computer without entering my Apple ID and then Apple can see the serial number and knows the exact date of first use.
Just to be clear, I am not an attorney so I'm just now looking into all of this mess.
If anyone can clear up the exact legal terms that would be great! Until then I'll try to find out more of the law on this.
Thanks,
Larry.
Today (July 10, 2017) I spoke with someone in the Apple Corporate Executive Relations group (executive group under Tim Cook).
He told me very explicitly that the warranty starts on the order date, not the date you receive or activate it.
While this is usually just a few days it's possible for this lost warranty time to be considerably longer. If you order a newly released item and it gets back ordered for a month or two the warranty still started on the order date.
So be careful about ordering any Apple products on-line. Just keep in mind the lost warranty time. In my opinion, if I ever buy an Apple product again, I will always buy it in store so that I can actually use it throughout the whole warranty period.
I don't know the legality of this but it obviously is very immoral. If your Apple product has any issues in that lost warranty time they can technically charge you for the repair even though you didn't have use of the item for the whole warranty duration.
Good luck everyone and you've now been warned!
Larry.
No disrespect meant but I truly cannot believe that. How can a warranty legally be accepted as part and parcel of a purchase, when you have not necessarily received the goods to which the warranty applies.
seventy one wrote:
No disrespect meant but I truly cannot believe that. How can a warranty legally be accepted as part and parcel of a purchase, when you have not necessarily received the goods to which the warranty applies.
Especially when it can sometimes be months between an order and the receipt of goods if the item is extremely popular.
Larry,
I am not an attorny either so you will understand the limitations that govern answers here.
But having said that, and assuming the consumer laws are not too strong in the USA, I would pursue Apple senior management at 1 Infinite Loop. Or see if someone local to you would give a qualified opinion, no more.
I am sympathetic; I will try and dig around and come back if I find anything.
lschwarcz wrote:
It's looking like the "sale" date is when they charge my credit card. And, I also think that they can't charge my credit card until the ship it.
I believe that is correct.
I ordered my MPB but it didn't ship for about a month. I was charged two days before I received it. I believe the warranty start date is the charge date. I would be quite upset it it was the ordered date as the difference was almost a month.
They do seem to be giving you a bit of a runaround. I wish you all the best.
From the moment you buy the product.
When you buy it. Your receipt proves the date, though if it should also be registered. And if it is a Mac, do consider the Apple care option (before the warranty expires). It is additional cover and well worth the cost.
My friend bought iPhone 4 2 years ago and has recently activated it.
He says he still has one year warranty. (checked at self solve )
That is why I am confused.
Thanks anyways!
I am sure the warranty is no longer valid. Apple do not make mistakes like that. You were wise to check here.
Phones are one area where warranties are not international either. The warranty and any service that goes with it, must be justified and the repairs carried out in, the country from where it was bought.
I believe that the warranty is activated the moment the device is turned on and the setup screen appears.
I bought two iPod Classics and only used one two years ago. I opened the second one last Monday and started using it. The warranty on the second one showed it is active for one year from last Monday September 1. The problem was after two years, the battery was dead so I took it to Apple and they replaced the battery under the warranty. The iPod only worked while plugged in.
The only time the warranty starts upon purchase is if you buy the device directly from Apple. Like others have mentioned, they obviously know when it was purchased.
Exactly.
I suppose that if one buys device from resellers and keeps it unboxed, the warranty still be valid.
This is it exactly. I bought my two iPod Classic from BestBuy so this is why the warranty started when I connected them to iTunes upon opening.
Sorry but that is not correct for an iPhone. The warranty begins when you purchase it. If you buy an iPhone from a grey market seller and they purchased the iPhone 6 months earlier then you will have a 6 month warranty on it.
If you buy an iPhone from resellers and check the status at seflsolve before unboxing , it would say something like no information , please activate it.
I have just checked with my friend , he bought an iPhone in Russia. And his iPhone 4s still has 8 months of warranty.
When does the warranty start?