Niktosko

Q: Etrecheck result - problems with Viber

Hi, could somebody help me? Is there something to do? Viber app is crashing all the time I open it.

 

Problem description:

Viber Crash and other repeting problems in console

 

EtreCheck version: 2.4.2 (142)

Report generated 9/9/15, 1:32 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: (What does this mean?)

    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)

    MacBook Pro - model: MacBookPro11,1

    1 2.6 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 595 - SN = D863406T49WFC175L

 

Video Information: (What does this mean?)

    Intel Iris

        Color LCD 2560 x 1600

 

System Software: (What does this mean?)

    OS X 10.10.5 (14F27) - Time since boot: about 14 hours

 

Disk Information: (What does this mean?)

    APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 499.05 GB (82.20 GB free)

            Core Storage: disk0s2 499.42 GB Online

 

USB Information: (What does this mean?)

    Apple Internal Memory Card Reader

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    G-Tech Wireless Dongle

 

Thunderbolt Information: (What does this mean?)

    Apple Inc. thunderbolt_bus

 

Gatekeeper: (What does this mean?)

    Mac App Store and identified developers

 

Kernel Extensions: (What does this mean?)

        /Applications/MacX Video Converter Pro.app

    [not loaded]    com.macxdvd.driver.goodSysAudioCapture (1 - SDK 10.10) [Click for support]

 

        /Library/Application Support/VirtualBox

    [loaded]    org.virtualbox.kext.VBoxDrv (4.3.20) [Click for support]

    [loaded]    org.virtualbox.kext.VBoxNetAdp (4.3.20) [Click for support]

    [loaded]    org.virtualbox.kext.VBoxNetFlt (4.3.20) [Click for support]

    [loaded]    org.virtualbox.kext.VBoxUSB (4.3.20) [Click for support]

 

        /Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns

    [not loaded]    com.MBB.driver.MBBACMData (5.01.01 - SDK 10.8) [Click for support]

    [not loaded]    com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8) [Click for support]

    [not loaded]    com.MBB.driver.MBBEthernetData (5.01.01 - SDK 10.8) [Click for support]

 

        /System/Library/Extensions

    [loaded]    com.delantis.kext.tcpblocknke (2.2.6 - SDK 10.6) [Click for support]

    [not loaded]    com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6) [Click for support]

 

        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

    [not loaded]    com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6) [Click for support]

    [not loaded]    com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6) [Click for support]

    [not loaded]    com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5) [Click for support]

    [not loaded]    com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6) [Click for support]

 

Startup Items: (What does this mean?)

    HWNetMgr: Path: /Library/StartupItems/HWNetMgr

    Startup items are obsolete in OS X Yosemite

 

Launch Agents: (What does this mean?)

    [failed]    at.mquadr.agent.3InternetManager.plist [Click for support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]

    [running]    com.citrix.ReceiverHelper.plist [Click for support]

    [running]    com.citrix.ServiceRecords.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]

    [running]    HWPortCfg.plist [Click for support]

    [running]    jp.co.canon.CUPSCAPT.BG.plist [Click for support]

    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]

    [failed]    ouc.plist [Click for support]

 

Launch Daemons: (What does this mean?)

    [loaded]    com.adobe.ARMDC.Communicator.plist [Click for support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.delantis.tcbblocknke_load_kext.plist [Click for support]

    [loaded]    com.delantis.TCPBlock.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.teamviewer.Helper.plist [Click for support]

    [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]

    [not loaded]    org.virtualbox.startup.plist [Click for support]

 

User Launch Agents: (What does this mean?)

    [failed]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [failed]    com.adobe.ARM.[...].plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.valvesoftware.steamclean.plist [Click for support]

    [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]

 

User Login Items: (What does this mean?)

    Qsync Client    Application  (/Applications/Qsync Client.app)

    Qsync    UNKNOWN  (missing value)

    iTunesHelper    UNKNOWN  (missing value)

    Calendar    Application  (/Applications/Calendar.app)

    Skype    Application  (/Applications/Skype.app)

    Google Drive    UNKNOWN  (missing value)

    CitrixFMDPrefPlugin    UNKNOWN  (missing value)

    Dropbox    Application  (/Applications/Dropbox.app)

    Pictures NAS    UNKNOWN Hidden (missing value)

    Viber    Application Hidden (/Applications/Viber.app)

    fuspredownloader    Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

 

Internet Plug-ins: (What does this mean?)

    JavaAppletPlugin: Version: Java 8 Update 60 build 27 Check version

    Unity Web Player: Version: UnityPlayer version 5.0.3f2 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    AdobePDFViewerNPAPI: Version: 15.008.20082 - SDK 10.8 [Click for support]

    FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]

    Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]

    SharePointBrowserPlugin: Version: 14.4.6 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 15.008.20082 - SDK 10.8 [Click for support]

    DirectorShockwave: Version: 12.1.5r155 - SDK 10.6 [Click for support]

 

User internet Plug-ins: (What does this mean?)

    Picasa: Version: 1.0 - SDK 10.4 [Click for support]

 

Safari Extensions: (What does this mean?)

    Save to Pocket

 

3rd Party Preference Panes: (What does this mean?)

    Flash Player  [Click for support]

    FUSE for OS X (OSXFUSE)  [Click for support]

    Java  [Click for support]

    Perian  [Click for support]

    TCPBlock  [Click for support]

 

Time Machine: (What does this mean?)

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 499.05 GB Disk used: 416.85 GB

    Destinations:

        Externy HDD - Time Machine [Local]

        Total size: 319.73 GB

        Total number of backups: 3

        Oldest backup: 2013-11-16 04:20:03 +0000

        Last backup: 2014-02-04 05:53:07 +0000

        Size of backup disk: Too small

            Backup size 319.73 GB < (Disk used 416.85 GB X 3)

 

Top Processes by CPU: (What does this mean?)

        51%    thunderbird

        28%    accountsd

        19%    SystemUIServer

         7%    WindowServer

         5%    Mail

 

Top Processes by Memory: (What does this mean?)

    743 MB    kernel_task

    565 MB    thunderbird

    401 MB    com.apple.WebKit.WebContent(3)

    229 MB    Sunrise Calendar

    221 MB    Safari

 

Virtual Memory Information: (What does this mean?)

    138 MB    Free RAM

    7.86 GB    Used RAM (1.44 GB Cached)

    44 MB    Swap Used

 

Diagnostics Information: (What does this mean?)

    Sep 9, 2015, 01:20:50 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-09-132050_[redacted].crash

    Sep 8, 2015, 11:01:26 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-230126_[redacted].crash

    Sep 8, 2015, 11:00:35 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-230035_[redacted].crash

    Sep 8, 2015, 10:57:46 PM    Self test - passed

    Sep 8, 2015, 10:56:32 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-225632_[redacted].crash

    Sep 8, 2015, 10:40:47 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-224047_[redacted].crash

    Sep 8, 2015, 10:31:52 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-223152_[redacted].crash

    Sep 8, 2015, 10:30:21 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-08-223021_[redacted].crash

    Sep 7, 2015, 04:59:43 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-165943_[redacted].crash

    Sep 7, 2015, 04:59:01 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-165901_[redacted].crash

    Sep 7, 2015, 04:58:20 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-165820_[redacted].crash

    Sep 7, 2015, 04:57:37 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-165737_[redacted].crash

    Sep 7, 2015, 04:56:56 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-165656_[redacted].crash

    Sep 7, 2015, 04:43:28 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-164328_[redacted].crash

    Sep 7, 2015, 04:42:24 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-164224_[redacted].crash

    Sep 7, 2015, 04:40:24 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-164024_[redacted].crash

    Sep 7, 2015, 04:24:59 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-162459_[redacted].crash

    Sep 7, 2015, 04:14:42 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-161442_[redacted].crash

    Sep 7, 2015, 04:07:02 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-160702_[redacted].crash

    Sep 7, 2015, 04:06:12 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-160612_[redacted].crash

    Sep 7, 2015, 01:39:12 PM    ~/Library/Logs/DiagnosticReports/Viber_2015-09-07-133912_[redacted].crash

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Sep 9, 2015 4:35 AM

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Q: Etrecheck result - problems with Viber

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Sep 9, 2015 12:44 PM in response to Niktosko
    Level 9 (72,578 points)
    iTunes
    Sep 9, 2015 12:44 PM in response to Niktosko

    Have you checked for an update? Try uninstalling it and reinstalling it.

     

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

     

    Safe Mode - Yosemite

  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 9, 2015 12:49 PM in response to Niktosko
    Level 9 (53,793 points)
    Desktops
    Sep 9, 2015 12:49 PM in response to Niktosko

    Since you have Time Machine enable but it is sending the backup to a drive that is too small, you might want to get a large drive for the backup so that you have a valid backup as Eric suggests.

  • by wisam_alkayse,

    wisam_alkayse wisam_alkayse Sep 28, 2016 3:28 AM in response to Niktosko
    Level 1 (8 points)
    Sep 28, 2016 3:28 AM in response to Niktosko

    Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple. appear when opening viber on macbook air

  • by wisam_alkayse,

    wisam_alkayse wisam_alkayse Sep 28, 2016 3:31 AM in response to Niktosko
    Level 1 (8 points)
    Sep 28, 2016 3:31 AM in response to Niktosko

    before viber was working normally