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Sep 10, 2015 11:48 AM in response to Odessa_Awesomeby judysings,Hello Odessa_Awesome,
If you are having issues changing the country of your iTunes Store account, you may need to contact the iTunes Store Support Team in the Ukraine where you live. I'll include the available resources we have on the subject below, highlighting some key information for you.
Change your iTunes Store country or region - Apple Support
https://support.apple.com/en-us/HT201389What you need know before you change your country or region
When you change your iTunes Store country:
- You need to update your billing address to one in your new country. When you change your billing address, the primary address in your account at My Apple ID and your other Apple services, such as the App Store and iCloud, automatically updates.
- You might need to update your payment method. For example, only German credit cards can be used to buy content from the German iTunes Store and App Store.
- You won't see the items that you purchased from the previous country’s store in your Purchased section.
- You won’t see the items from your iCloud Music Library that you matched, uploaded, or added from the previous country’s store.
When you make a purchase in the iTunes Store, App Store, iBooks Store, or Mac App Store, the country in your iTunes Store account information must match the country listed in your account at My Apple ID.
If you can’t change your iTunes Store country or region - Apple Support
https://support.apple.com/en-us/HT204447When you try to change the country of your iTunes Store Account Info, you might not be able to because of one of the reasons below. Click the links to learn more.
- You have an active iTunes Match subscription; you must cancel it before you can change stores.
- You have an active Apple Music membership billed through Apple; you must cancel it before you can change stores.
- You have at least one incomplete pass. Passes must be complete before you can change stores.
- You have rentals that have not expired; they must expire before you can change stores.
- You have a store credit balance; you must spend your balance before you can change stores.
- You have one or more pending store credit refunds. You must wait a few hours for these to complete before you can change stores.
You might also not be able to change your country if you're part of a Family Sharing group.
iTunes Match subscription or Apple Music membership
If you subscribe to iTunes Match or have an Apple Music membership, you need to wait for your iTunes Match subscription or Apple Music membership to expire.
You might also need to turn off Auto-Renew for iTunes Match or turn off your automatically renewing Apple Music membership.
After your subscription or membership expires, you can change your country.
Store credit balance
You must spend your balance before you can change stores.
If your store credit is less than the cost of a single item on the iTunes Store, App Store, iBooks Store, or Mac App Store, you can add a credit card to your account. When you buy an item, you will use the remaining store credit and charge the remainder of the purchase to your credit card.
If you don't change the country of your iTunes Store, App Store, iBooks Store, or Mac App Store account, your credit card might not work as payment. For example, only German credit cards can be used to buy content from the German iTunes and App stores.
If you don't have a credit card, contact iTunes Store support.
Take care,
