Nick69UK
Level 1 (25 points)

Q: My Apple Activity app does not show resting calories

When I look at the Apple Watch Activity App, where the calories are shown there should be a line for resting calories, I've checked every day that has been recorded in the app and there is no line for resting calories.

 

Any ideas?

iMac (21.5-inch, Late 2013), OS X Mavericks (10.9.4), 3.1Ghz Inter Core i7

Posted on Sep 9, 2015 1:30 PM

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Nick69UK

Q: My Apple Activity app does not show resting calories

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  • Helpful answers

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 9, 2015 3:34 PM in response to Nick69UK
    Level 8 (39,480 points)
    Apple Watch
    Sep 9, 2015 3:34 PM in response to Nick69UK

    Hi Nick

     

    The Apple Watch Activity app charts only estimated active calories, which form the basis of your daily Move goal.


    Estimated resting calories for any given day can be viewed on your iPhone in the Activity app by swiping left on the Move chart.


    Use the Activity app on your Apple Watch - Apple Support  

  • by Nick69UK,

    Nick69UK Nick69UK Sep 10, 2015 12:21 AM in response to Jonathan UK
    Level 1 (25 points)
    Sep 10, 2015 12:21 AM in response to Jonathan UK

    Thanks for your reply.

     

    I'm aware where the resting calories should be, but if you look at the screen shot of my iPhone Activity App, you will see there is no line for resting calories. This is the same on every single day where activity/calories have been tracked.

     

    Any further ideas please?2015-09-10 08.10.07.png

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 10, 2015 1:57 AM in response to Nick69UK
    Level 8 (39,480 points)
    Apple Watch
    Sep 10, 2015 1:57 AM in response to Nick69UK

    On your iPhone, in the Apple Watch app, go to: My Watch > Health.

     

    Are each of your Birthdate, Gender, Height and Weight detailed correctly there? If not, tap on Edit to update them.

  • by Nick69UK,

    Nick69UK Nick69UK Sep 10, 2015 2:05 AM in response to Jonathan UK
    Level 1 (25 points)
    Sep 10, 2015 2:05 AM in response to Jonathan UK

    Hi - yes all that is set up OK. Everything appears set up and configured OK.

     

    I was not aware that resting calories should have been listed until a colleague showed me this iPhone screen which made me realise that entry was missing.

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 10, 2015 2:07 AM in response to Jonathan UK
    Level 8 (39,480 points)
    Apple Watch
    Sep 10, 2015 2:07 AM in response to Jonathan UK

    Have you tried restarting both devices?

     

    To restart Apple Watch: Press and hold the side button until you see the Power Off slider; Drag the slider to turn off completely; Afterwards, press and hold the side button until you see the Apple logo.

  • by Nick69UK,

    Nick69UK Nick69UK Sep 10, 2015 2:11 AM in response to Jonathan UK
    Level 1 (25 points)
    Sep 10, 2015 2:11 AM in response to Jonathan UK

    Yes restarted and reset in the past and made no difference. I can live without the resting calories, just found it strange that they are not listed..

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 10, 2015 2:26 AM in response to Nick69UK
    Level 8 (39,480 points)
    Apple Watch
    Sep 10, 2015 2:26 AM in response to Nick69UK

    Check also in the Apple Watch app: My Watch > Privacy > Motion & Fitness - check that both options there are enabled.

     

    If everything seems to be in order, try unpairing and re-pairing your Apple Watch and iPhone.

     

    The Apple Watch app on your iPhone takes backups of your watch automatically, including a fresh one when unpairing via the app. When setting it up again after unpairing, choose to restore your Apple Watch from backup when offered the option by the Apple Watch app. Most data and settings will be restored, with some exclusions: calibration data (from Workout and Activity apps), synced playlists, cards used for Apple Pay on your watch, watch passcode.

     

    Unpair your Apple Watch and iPhone - Apple Support

    Set up your Apple Watch - Apple Support

     

    Or reset and restore your iPhone (and watch) in case there is a software issue on your iPhone, following this order:

     

    - Unpair your watch via the Apple Watch app on your iPhone.

    - Back up your iPhone (if doing so via iTunes, select "Encrypt iPhone backup" so it includes Health data).

    - Reset and restore your iPhone,

    - Re-pair your watch (restore it from backup, as above).

     

    https://www.apple.com/support/iphone/backup/

  • by Nick69UK,

    Nick69UK Nick69UK Sep 10, 2015 2:31 AM in response to Jonathan UK
    Level 1 (25 points)
    Sep 10, 2015 2:31 AM in response to Jonathan UK

    Hi

     

    Thanks again for your reply. I've done that before, about three times - reset, restore, pair/unpair - nothing! I just have no resting calories - maybe I'm too active and never rest! lol

  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 10, 2015 3:59 AM in response to Nick69UK
    Level 8 (39,480 points)
    Apple Watch
    Sep 10, 2015 3:59 AM in response to Nick69UK

    Have you also tried resetting your iPhone, as suggested above?

     

    By the way, when asking questions, it is helpful to include details of any troubleshooting steps that you have already tried:

    Find answers and ask new questions

  • by phonette,

    phonette phonette Sep 23, 2015 6:44 PM in response to Nick69UK
    Level 1 (0 points)
    Sep 23, 2015 6:44 PM in response to Nick69UK

    Just wondering whether you managed to solve the problem? I'm having the same issue.

  • by sbono13,

    sbono13 sbono13 Sep 24, 2015 1:23 AM in response to phonette
    Level 1 (0 points)
    Sep 24, 2015 1:23 AM in response to phonette

    I'm also having the same issue. What's odd is that I used to see resting calories listed there, but it's missing now.  If I look back a few months to a date where I know it used to display resting calories, it's still missing. The resting calorie estimate is obviously still being made because of the total calorie burn being displayed.

  • by jazzycat,

    jazzycat jazzycat Sep 24, 2015 9:57 AM in response to Nick69UK
    Level 1 (0 points)
    Sep 24, 2015 9:57 AM in response to Nick69UK

    This has happened to me too.  It started after I upgraded to iOS9.  After that my workouts went missing from before the upgrade and my resting calories are missing.  I thought at first it was because I didn't do an encrypted back up but since all of my data is still in the health app and it's appearing in the activity app I don't believe that's the case now. Resting calories/energy is now appearing in the health app since I upgraded to OS2 on the watch but they are not appearing in the activity app and my workouts are still not showing from before iOS9 upgrade in the activity app but are in the health app.

  • by Nick69UK,

    Nick69UK Nick69UK Sep 30, 2015 3:06 AM in response to phonette
    Level 1 (25 points)
    Sep 30, 2015 3:06 AM in response to phonette

    No - just recently repaired my watch with a new iphone 6s and still no resting calories.

  • by dmmfromwaunakee,

    dmmfromwaunakee dmmfromwaunakee Oct 29, 2015 6:40 PM in response to Nick69UK
    Level 1 (0 points)
    Oct 29, 2015 6:40 PM in response to Nick69UK

    I tried the online chat feature with Apple after the resting calories disappeared after updating my phone.  They're telling me it's no longer displayed & I should feel free to give feedback.  Seriously....take away a "feature" and you want my feedback? They also said I could try updating my watch, which I did & now the calories burned are significantly lower than prior to the update.  I'm really losing confidence in this app which is the main reason I got the watch in the first place. Apple..you can do better!