What does 'Replacement product shipped' mean?

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Level 1

8 points

What does 'Replacement product shipped' mean?

I sent my iPod 5th Gen to Apple to be repaired. I was tracking progress and it now says 'Replacement Product Shipped'. Have they given up trying to fix my iPod and I'll get a brand new iPod or have they just fixed my original one?

Also how long does it take Apple to return products?

iPod touch (5th generation), iOS 8.4.1

Posted on Sep 9, 2015 3:48 PM

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Answer 1

lllaass

Level 10

210,689 points

Sep 9, 2015 3:52 PM in response to Charlteon

That means the "replacement" was shipped to you. Apple doe not repair yours. The replacement is a refurbished iPod unless they do not have a replacement available for a new model. That might be the case for the 6G iPod

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