HT201398: If an app you installed unexpectedly quits, stops responding, or won’t open
Learn about If an app you installed unexpectedly quits, stops responding, or won’t openQ: The find my app wont turn off even after the first owner went to the site and turned it it off what do i do i cant reset the phone ... The find my app wont turn off even after the first owner went to the site and turned it it off what do i do i cant reset the phone more
-
All replies
-
Helpful answers
-
Sep 9, 2015 8:35 PM in response to OZZYSVby kendra160,If the owner went to the website and removed the device from the account it should not be still on. They may not have done it properly. But if so, if the original owner has the original proof of purchase, you can contact apple and provide this document and they can remove it if the POP is valid.
Typically ppl have more than one device linked to an iCloud and remove the wrong device.
You can actually verify if it has been removed by entering in the serial number to the iPhone here :