Yosemite keeps freezing

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Level 1

0 points

Yosemite keeps freezing

Hello,

I own a MacBook Pro, OS X Yosemite 10.10.5. 2.5 GHz Intel Core i5, 4 GB of RAM.

Despite the update my laptop is keep freezing. I thought it might be because I have installed Adobe Photoshop CC but I have no idea how to fix it. I believe that my laptop comes with pretty good system specifications and should be able to run Photoshop without any problems. The thing is, my computer is incredibly slowly, basically I can't run any app or do some retouching as it stops working every 2 min and takes about 30 seconds to be back at normal.

If this happened to any of you, I would appreciate some help!

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 9, 2015 11:24 PM

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Answer 1

D.Cohen

Level 6

8,618 points

Sep 9, 2015 11:30 PM in response to Mihai N

Hi! Running Photoshop with 4GB of RAM may be not as smooth as you might have thought.

Try the troubleshooting steps below and just in case post the results of the EtreCheck test here.

http://www.etresoft.com/etrecheck

Try restarting your Mac.

Try Safe Boot:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- After your Mac boots up, restart it as you usually do.

If this doesn't help, follow the instructions below:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disk and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support

Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295

I'd also suggest upgrading your RAM.

Hope this helps!

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Answer 2

Mihai N Author

Level 1

0 points

Sep 9, 2015 11:45 PM in response to D.Cohen

So I did the EtreCheck and this is what it comes up

EtreCheck version: 2.4.2 (142)

Report generated 9/10/15, 7:41 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: (What does this mean?)

MacBook Pro (13-inch, Mid 2012) (Technical Specifications)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 196 - SN = 9G4380193D3MB

Video Information: (What does this mean?)

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: (What does this mean?)

OS X 10.10.5 (14F27) - Time since boot: less than an hour

Disk Information: (What does this mean?)

APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (467.54 GB free) - 50 errors

Drive failure!

Core Storage: disk0s2 499.25 GB Online

HL-DT-ST DVDRW GS41N ()

USB Information: (What does this mean?)

RAPOO Rapoo 2.4G Wireless Device

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus

Gatekeeper: (What does this mean?)

Mac App Store and identified developers

Launch Agents: (What does this mean?)

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: (What does this mean?)

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: (What does this mean?)

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

User Login Items: (What does this mean?)

None

Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]

Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 8 Update 51 Check version

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

Default Browser: Version: 600 - SDK 10.10

3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Java [Click for support]

Time Machine: (What does this mean?)

Time Machine not configured!

Top Processes by CPU: (What does this mean?)

4% WindowServer

2% fontd

0% taskgated

0% notifyd

0% Adobe CEF Helper

Top Processes by Memory: (What does this mean?)

448 MB kernel_task

106 MB mdworker(8)

90 MB mds_stores

82 MB Adobe CEF Helper

70 MB Safari

Virtual Memory Information: (What does this mean?)

1.61 GB Free RAM

2.39 GB Used RAM (1.22 GB Cached)

0 B Swap Used

Diagnostics Information: (What does this mean?)

Sep 10, 2015, 07:33:46 AM Self test - passed

Sep 10, 2015, 07:10:42 AM /Library/Logs/DiagnosticReports/Photos_2015-09-10-071042_[redacted].hang

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Answer 3

D.Cohen

Level 6

8,618 points

Sep 9, 2015 11:51 PM in response to Mihai N

Try Safe Boot and Disk Utility and if these steps don't work, I'm afraid you will have to replace your hard drive.

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Answer 4

Linc Davis

Level 10

209,739 points

Sep 10, 2015 7:02 AM in response to Mihai N

If this started happening without your having made any changes and without a warning of low disk space, then it's likely that the startup drive, or some other hardware component, is failing. Back up all data immediately, then make a "Genius" appointment at an Apple Store to have the machine tested.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

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