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Helpful answers
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Sep 9, 2015 11:30 PM in response to Mihai Nby D.Cohen,Hi! Running Photoshop with 4GB of RAM may be not as smooth as you might have thought.
Try the troubleshooting steps below and just in case post the results of the EtreCheck test here.
http://www.etresoft.com/etrecheck
Try restarting your Mac.
Try Safe Boot:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- After your Mac boots up, restart it as you usually do.
If this doesn't help, follow the instructions below:
- Shut down your Mac
- Wait until your computer turns off and after that press the Power button
- Right after you hear the startup tone, press and hold the Shift key
- Release the Shift key when you see a grey Apple sign and the progress bar below this sign
- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)
- Click on Verify Disk and then, if asked to fix problems, on Repair Disk
- After this, click on Verify Disk Permissions and then on Repair Disk Permissions
- After the process is finished, shut down your Mac and turn it back on after about 30 seconds
Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple SupportTry resetting the System Management Controller: https://support.apple.com/en-us/HT201295
I'd also suggest upgrading your RAM.
Hope this helps! -
Sep 9, 2015 11:45 PM in response to D.Cohenby Mihai N,So I did the EtreCheck and this is what it comes up
EtreCheck version: 2.4.2 (142)
Report generated 9/10/15, 7:41 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 196 - SN = 9G4380193D3MB
Video Information: (What does this mean?)
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: less than an hour
Disk Information: (What does this mean?)
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (467.54 GB free) - 50 errors
Drive failure!
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information: (What does this mean?)
RAPOO Rapoo 2.4G Wireless Device
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
User Login Items: (What does this mean?)
None
Internet Plug-ins: (What does this mean?)
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 51 Check version
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
Default Browser: Version: 600 - SDK 10.10
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Java [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
4% WindowServer
2% fontd
0% taskgated
0% notifyd
0% Adobe CEF Helper
Top Processes by Memory: (What does this mean?)
448 MB kernel_task
106 MB mdworker(8)
90 MB mds_stores
82 MB Adobe CEF Helper
70 MB Safari
Virtual Memory Information: (What does this mean?)
1.61 GB Free RAM
2.39 GB Used RAM (1.22 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Sep 10, 2015, 07:33:46 AM Self test - passed
Sep 10, 2015, 07:10:42 AM /Library/Logs/DiagnosticReports/Photos_2015-09-10-071042_[redacted].hang
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Sep 9, 2015 11:51 PM in response to Mihai Nby D.Cohen,Try Safe Boot and Disk Utility and if these steps don't work, I'm afraid you will have to replace your hard drive.
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Sep 10, 2015 7:02 AM in response to Mihai Nby Linc Davis,If this started happening without your having made any changes and without a warning of low disk space, then it's likely that the startup drive, or some other hardware component, is failing. Back up all data immediately, then make a "Genius" appointment at an Apple Store to have the machine tested.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.