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safari locked out - trojan horse virus detected, now what?

Multiple Safari alerts popping up. Trojan horse virus detected. Locked out of browsing. Can't delete history or get past alert messages. Now what?

MacBook, OS X Yosemite (10.10.5)

Posted on Sep 10, 2015 8:23 AM

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Question marked as Best reply

Posted on Sep 10, 2015 8:49 AM

It is a scam.

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding down the shift key.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

4 replies
Question marked as Best reply

Sep 10, 2015 8:49 AM in response to bozkojohnny

It is a scam.

1. Force Quit Safari .


Press command + option + esc keys together at the same time.


When Force Quit window appears, select Safari .
Press Force Quit button at the bottom of the window.

2. Relaunch Safari holding down the shift key.

3. Go to Safari / Preferences / Security /Privacy


Cookies and website data:


Click “Details” button.


Remove the cookie related to this, if there is one.

4. Download and run mac antimalware tool : https://www.malwarebytes.org/antimalware/mac/?utm_source=blog&utm_medium=social

You can also find some info here:

http://www.adwaremedic.com/kb/scampopups.php

safari locked out - trojan horse virus detected, now what?

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