Why wont my proof of purchase be accepted?

See if these instructions help > Apple - Apple ID

I suppose Apple has some info about sale that does not match info that you provide... What is that info, nobody here would know.

Try to write down possible answers to security questions (even if it takes your grams time) and keep at it. The fact that you know

what email that phone is locked to (if you really do) is 50 percent of success.

So exactly what did you provide as proof of purchase.

Then you need to ask them, we won't know why they made their decision.

ioiomdh wrote:

They wanted a recipt of the phone, which I didn't have so Apple send me an

email with information that I contacted my provider and asked for.They

wanted like the bill payers address, name, contact details, phone price,

serial number, date of contract start, Ect. They accepted the information

and filled it out on their system before ending the call. But then rejected

it so I'm a little confused.

On Thursday, September 10, 2015, Apple Support Communities Updates <

They wanted a receipt. They will accept anything you will insist upon, people on the phone work for your satisfaction, but they are not the same that review your proof. Those guys do need is a receipt. All other stuff is useless. You insisting for them to take anything but receipt - it is useless. Only original receipt

or carrier's copy will do.

There is no way somebody gave your grams a 600 dollars phone without some kind of receipt. Upgrade or not.