Q: Mac Book pro is displaying Error code RNN 7892 with phone number to call for support, please help as this sounds very suspicious, ... more
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Sep 10, 2015 6:05 PMby Kappy,Displayed where? and from what? Is this an email or Safari pop-up?
These are phishing scams. Do not click on any of the links nor call any telephone numbers.
Identifying fraudulent "phishing" email
Beware of Browser Pop-Up Tech Support, Phishing Scams
Phishing & Other Suspicious Emails
Report phishing email to abuse@apple.com
Remove Browser Pop-up Problems
Malwarebytes Anti-Malware 1.0.1.7
Adblock Plus 1.8.9, GlimmerBlocker, or AdBlock
Remove adware that displays pop-up ads and graphics on your Mac
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Sep 10, 2015 6:17 PMby Kappy,That is a scam. See my previous links for help. If Safari is locked then:
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
