Vietblood001
Level 1 (0 points)

Q: Problem about security questions

Hi Supporter. I have a problem with the answer security questions. My ID created long time ago, so i didnt remember my answer, and i havent got recuse email, so that i cant changed my password by security question. Please help me..


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iPad Air, iOS 7.1.2, null

Posted on Sep 12, 2015 9:05 AM

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Vietblood001

Q: Problem about security questions

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  • by pedro d,

    pedro d pedro d Sep 12, 2015 9:06 AM in response to Vietblood001
    Community Specialists
    Sep 12, 2015 9:06 AM in response to Vietblood001

    Hello there, Vietblood001.

     

    It sounds like you are having troubles resetting the password for your Apple ID. The following Knowledge Base article offers up some great information for when you have forgotten the password and are unable to answer your security questions:

     

    If you forgot the answers to your Apple ID security questions - Apple Support

     

    If you can't reset your security questions

    If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address. 

    If you have trouble remembering your security questions, you might want to set up two-step verification. With two-step verification, you don't need security questions to secure your account or verify your identity.

    If you answer your security questions incorrectly too many times in a row, you'll be temporarily unable to access your account, but you can try to reset your questions after the waiting period ends. 

     

     

    Thanks for reaching out to Apple Support Communities

     

    Cheers.