Dreanmachine1

Q: Where is My Audiobook?

My wife purchased an Audiobook through my account.  However, none of our iOS or MBP devices are showing this audiobook for selection.  What the heck am I missing here?  Thanks in advance!

iPhone 6, iOS 8.1

Posted on Sep 11, 2015 2:38 AM

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Q: Where is My Audiobook?

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  • by pedro d,

    pedro d pedro d Sep 12, 2015 10:39 AM in response to Dreanmachine1
    Community Specialists
    Sep 12, 2015 10:39 AM in response to Dreanmachine1

    Hello there, DreanMachine1.

     

    It sounds like you are unable to locate a purchased Audiobook from the iTunes. The following Knowledge Base article outlines the steps for reporting this to iTunes Store Support:

     

    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

     

    To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:

    1. Visit reportaproblem.apple.com in your browser.
    2. When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
    3. Find the item you're having a problem with, then click Report a Problem next to it.
    4. From the Choose Problem menu, choose the issue you're having.
    5. Follow the onscreen instructions. You might be asked to describe the problem in a text field.
    6. Click Submit, and we'll review your problem.

     

    If you use Family Sharing and you have a problem with a shared item, ask the family member who initiated the purchase to report the problem using the steps above.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.

  • by roaminggnome,

    roaminggnome roaminggnome Sep 12, 2015 11:01 AM in response to Dreanmachine1
    Level 10 (97,387 points)
    Sep 12, 2015 11:01 AM in response to Dreanmachine1

    It will be where your downloaded it. 

     

    You would have to transfer it to any other device/computer.