anishafrommelbourne

Q: Is someone using my apple ID? A message says your apple ID is now being used on a new iPhone?

What does this mean - An alert on my iPhone and MacBook pro has come up both saying:

 

"Your Apple ID is now being used for FaceTime on a new iPhone. If you recently signed into 'Hon-Achen Enso-Marcelo's iPhone 6' you can ignore this notification"

 

I have no idea who Hon-Achen Enso-Marcelo is!!

 

I lost my iPhone 6 a month ago and have been using my old iPhone 4.  Has someone picked up my phone and broken into my account?

 

Thanks

iPhone 6, iphone 4 and macbook pro

Posted on Sep 11, 2015 4:57 AM

Close

Q: Is someone using my apple ID? A message says your apple ID is now being used on a new iPhone?

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Sep 12, 2015 10:54 AM in response to anishafrommelbourne
    Community Specialists
    Sep 12, 2015 10:54 AM in response to anishafrommelbourne

    Hello there, anishafrommelbourne.

     

    It sounds like you feel your Apple ID was compromised due to notifications that your Apple ID is being used on a device that you haven't added. The following Knowledge Base article offers up great insight on how to know if your ID has been compromised, and more importantly, what to do:

     

    If you think your Apple ID has been compromised - Apple Support

    How can I gain control of my Apple ID?

    If you think your Apple ID was compromised, use the steps below to gain control of it and review your account information:

    1. Sign in to My Apple ID (appleid.apple.com). If you can't sign in or you receive a message that the account is locked when you try to sign in, go to iforgot.apple.com. Then try to reset or unlock your account. If you still can't sign in, contact Apple Support
    2. Change your Apple ID password, and choose a strong password.
    3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including: 
    4. Check with your email address provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 
    5. Consider setting up two-step verification for your Apple ID. 
       

    If you completed the steps above and think your account might still be compromised, contact Apple Support.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.