msjgirl21

Q: Messages on MacBook not working anymore

My messages stopped being received on my macbook pro all of a sudden. I was still getting them on my ipad and iphone but not on the mac. After lots of troubleshooting it ended up working again by turning off two-step notification off on my icloud account. Is there an issue that is know of why it works this way? Thanks!

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Sep 11, 2015 10:24 AM

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Q: Messages on MacBook not working anymore

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  • by Drew Reece,

    Drew Reece Drew Reece Sep 11, 2015 10:56 AM in response to msjgirl21
    Level 5 (7,537 points)
    Notebooks
    Sep 11, 2015 10:56 AM in response to msjgirl21

    If you use 2 step authentication you also need to use 'app specific passwords'.

    Using app-specific passwords - Apple Support

     

    It's unclear if you had this setup correctly so I'd assume you may have had something incorrect with that, it is easy to enter the wrong password.

  • by msjgirl21,

    msjgirl21 msjgirl21 Sep 11, 2015 12:32 PM in response to Drew Reece
    Level 1 (0 points)
    Sep 11, 2015 12:32 PM in response to Drew Reece

    No passwords are correct. Imessage is not talking to the MacBook Pro. The message application on the desktop is blank. You see no conversations and the application is grayed out.

  • by Drew Reece,

    Drew Reece Drew Reece Sep 11, 2015 1:07 PM in response to msjgirl21
    Level 5 (7,537 points)
    Notebooks
    Sep 11, 2015 1:07 PM in response to msjgirl21

    Messages doesn't get all your history if you set it up again - it may be normal to have no messages, depending on when you recreated the account settings.

     

    As for it being greyed out, I suspect the account is disabled or not setup. You will need to describe where it is greyed out if it is not in the main Messages window, is it greyed out in Finder or somewhere else? Ensure it is enabled in the preferences.

     

    I'm also confused by your earlier post, you suggested it had started working on this Mac, but now it isn't - is that correct, did it work earlier?

     

    For what it is worth reboot & try setting up the Messages account again.