HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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Helpful answers
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Sep 13, 2015 10:05 AM in response to dontwannadothisby Brett L,Hi dontwannadothis,
If you are having an issue with your iPhone's sleep/wake button not working as expected, I would suggest that you troubleshoot using the steps in this article - Get help with buttons and switches on your iPhone, iPad, or iPod touch.
Specifically -
If the Sleep/Wake button doesn't work
On iPhone 6 and iPhone 6 Plus, the Sleep/Wake button is on the right side of the device, near the top. On earlier models, the Sleep/Wake button is on the top of the device, toward the right side.
If the Sleep/Wake button isn't working and your iOS device is on, follow these steps:
- Press and hold the Sleep/Wake button.
- If you see "slide to power off," turn off your device and then turn it on again.
- If you can't turn off your device, try to reset it.
- If the Sleep/Wake button still doesn't respond, follow these steps and test again:
- Check for debris or dirt around the Sleep/Wake button and clean it with a soft cloth.
- Remove any case or film.
If you can't turn on your iOS device, connect it to an A/C adapter. When your device is charged, try the steps above again. If the battery is extremely low on power, your device might display a black screen for up to 10 minutes (up to 20 minutes for iPad) before you see a charging indicator on the screen.
If you have an iPhone 5 and the Sleep/Wake button still isn't working, or works intermittently, you might be eligible for this replacement program.
If you've followed the steps above and the Sleep/Wake button still doesn't respond, if it works intermittently, or if it's damaged, contact Apple Support to set up service.
Thanks for using Apple Support Communities.
Sincerely.
