bradjamesford83
Level 1 (0 points)

Q: why can I not share facetime on my apple tv

  • when I first got my apple tv I could screen share facetime now I can not how do you fix that

iPhone 4

Posted on Sep 11, 2015 6:07 PM

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bradjamesford83

Q: why can I not share facetime on my apple tv

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 12, 2015 2:38 AM in response to bradjamesford83
    Level 10 (104,526 points)
    Apple TV
    Sep 12, 2015 2:38 AM in response to bradjamesford83

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.