Nenakwala
Level 1 (0 points)

Q: I tunes taking too long to download - I have highest speed internet at home - not internet issue

Its really frustrating when movies I have purchased from Itunes do not download - says it will take 2 hours to download. This is not an issue with my internet - I have 120 internet Shaw and its working great elsewhere

Posted on Sep 11, 2015 7:32 PM

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Nenakwala

Q: I tunes taking too long to download - I have highest speed internet at home - not internet issue

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  • Helpful answers

  • by Nenakwala,

    Nenakwala Nenakwala Sep 11, 2015 7:35 PM in response to Nenakwala
    Level 1 (0 points)
    Sep 11, 2015 7:35 PM in response to Nenakwala

    Is it an apple tv issue or itunes issue? It doesn't happen all the time but when it does it seems to act up all night and I can't watch anything - any ideas on how to fix?

  • by vazandrew,

    vazandrew vazandrew Sep 11, 2015 10:53 PM in response to Nenakwala
    Level 6 (19,303 points)
    Apple TV
    Sep 11, 2015 10:53 PM in response to Nenakwala

    Speed is only one factor, I assume you verified via speedtest.net?

    Does it occur at specific times?

     

    Make sure DNS is set to auto

    IF on wifi try Ethernet

  • by Winston Churchill,Helpful

    Winston Churchill Winston Churchill Sep 12, 2015 9:51 AM in response to Nenakwala
    Level 10 (104,526 points)
    Apple TV
    Sep 12, 2015 9:51 AM in response to Nenakwala

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

  • by Nenakwala,

    Nenakwala Nenakwala Sep 12, 2015 9:52 AM in response to Winston Churchill
    Level 1 (0 points)
    Sep 12, 2015 9:52 AM in response to Winston Churchill

    Thanks - will try those - it works 90% of the time fine so must be something interfering with signal

  • by Nenakwala,

    Nenakwala Nenakwala Sep 12, 2015 8:16 PM in response to Nenakwala
    Level 1 (0 points)
    Sep 12, 2015 8:16 PM in response to Nenakwala

    So I don't think its my connection or speed - itunes tv shows and movies that I purchased - slow download and freezing - I switch over to Netflix and You tube and other platforms and no problems. Itunes just seems to glitch sometimes - Not going to buy any more on there if its not going to work properly.

  • by vazandrew,

    vazandrew vazandrew Sep 12, 2015 8:40 PM in response to Nenakwala
    Level 6 (19,303 points)
    Apple TV
    Sep 12, 2015 8:40 PM in response to Nenakwala

    Youtube content is highly compressed, Netflix and others adapt to the connection. iTunes is at a fixed rate, higher quality, and needs to load. You would need to troubleshoot.