Hj71

Q: Can't send email using yahoo.  Get message that connection to the server failed.

Cant send email - connection to outgoing mail server failed.  ???

iPhone 5s, iOS 8.4.1

Posted on Sep 11, 2015 8:08 PM

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Q: Can't send email using yahoo.  Get message that connection to the server failed.

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  • by joe_7399,

    joe_7399 joe_7399 Sep 13, 2015 1:25 PM in response to Hj71
    Community Specialists
    Sep 13, 2015 1:25 PM in response to Hj71

    Greetings Hj71,

     

    Welcome to the Apple Support Communities!

     

    I understand that you are having an issue sending mail from your Yahoo! account in the Mail application on your iPhone. To begin troubleshooting this situation, I would recommend reading over and working through the steps outlined in the following attached article. 

     

     Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Cheers

  • by elcpu,

    elcpu elcpu Sep 13, 2015 1:32 PM in response to Hj71
    Level 6 (16,265 points)
    Photos for Mac
    Sep 13, 2015 1:32 PM in response to Hj71

    HJ, I use Yahoo Mail myself. Try resetting your Mail Account and system by following these steps (please do not skip any steps).


    First close your Mail App completely from the multitasking window by double clicking the Home button and swiping up the Mail preview pane up until it disappears from the screen. You may have to look for the Mail pane by scrawling to the left as there may be other panes there from other apps. Then go to Settings > Mail, Contacts, Calendars > locate your email provider and click on the account. Then on the next page Delete Account. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Ignore the "Slide to power off" text if it comes up. You will not lose anything. Then go back to Settings > Mail… and add the account again.

  • by Hj71,

    Hj71 Hj71 Sep 13, 2015 3:05 PM in response to elcpu
    Level 1 (5 points)
    Peripherals
    Sep 13, 2015 3:05 PM in response to elcpu

    fixed my problem completely.  Also - received this from Yahoo today.  Thank you!

     

     

    Thank you for contacting Yahoo Customer Care.

     

    I’m really sorry it took so long to answer your email. We want to answer your questions as soon as we can, but we've had unusually high email volumes recently.

     

    I'm pleased to inform you that our Engineering Team has resolved this known issue. I sincerely apologize for any inconvenience this might have caused you.

  • by elcpu,

    elcpu elcpu Sep 13, 2015 3:13 PM in response to Hj71
    Level 6 (16,265 points)
    Photos for Mac
    Sep 13, 2015 3:13 PM in response to Hj71

    I am glad that it worked....