Gunner017

Q: Why my Facebook Msger dont update profile photo's of my friend ? is there a problem in the Phone or App?

any1 can help me ?

 

i need to reinstall my fb msger app to update the picture loool

 

 

iphone 6 +

Posted on Sep 11, 2015 9:05 PM

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Q: Why my Facebook Msger dont update profile photo's of my friend ? is there a problem in the Phone or App?

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Sep 13, 2015 1:35 PM in response to Gunner017
    Community Specialists
    Sep 13, 2015 1:35 PM in response to Gunner017

    Hi Gunner017,

     

    Welcome to the Apple Support Communities!

     

    From your question, it sounds like you need to delete an application and then redownload it. To delete an application, please follow the steps in the Delete an app section in the attached article. 

     

    Delete music, movies, podcasts, and other content from your iPhone, iPad, iPod touch - Apple Support

     

    To redownload that application, you can either search for it in the App Store and redownload, or you can download from your past purchases as described in the Redownload an app section in the next attached article. 

     

    Download past purchases from iTunes - Apple Support

     

    Best regards

  • by Gunner017,

    Gunner017 Gunner017 Sep 19, 2015 8:10 AM in response to joe_7399
    Level 1 (0 points)
    Sep 19, 2015 8:10 AM in response to joe_7399

    so uninstall and install ? lol every time ?

  • by joe_7399,

    joe_7399 joe_7399 Sep 20, 2015 6:22 AM in response to Gunner017
    Community Specialists
    Sep 20, 2015 6:22 AM in response to Gunner017

    Hello again Gunner017,

     

    I appreciate you taking the time to reply for more clarification. 

     

    The quick answer to your question is no, you should not need to uninstall and reinstall the Facebook Messenger application continuously. 

     

    From your original question, it sounded to me like you had already deleted the Messenger application due to the issue with it not updating your friend’s profile picture and needed to redownload it. After your reply, I think I understand more clearly. It sounds like your friends profile pictures don’t update when they are changed and you don’t want to delete and redownload the app every time one changes just so you can see the current profile picture. 

     

    Information for updating your friends contact photos can be found in the iOS 9 for iPhone help article attached below. 

     

    Add contacts - iPhone

     

    Update your contacts using Twitter, Facebook, and Sina Weibo. Go to Settings > Twitter, Settings > Facebook, or Settings > Sina Weibo, then tap Update Contacts. This updates contact photos and social media account names in Contacts.

     

    If, after updating your contacts using the above method, your Facebook friend’s profile pictures remain unchanged in Messenger, you may need to reach out to the developer of the app for the best information on troubleshooting this issue. Information for contacting the developer can be found in the next attached article below. 

     

    If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

     

    Thanks for being part of the Apple Support Communities and we look forward to your continued involvement!

     

    Best

  • by Gunner017,

    Gunner017 Gunner017 Sep 21, 2015 10:30 PM in response to Gunner017
    Level 1 (0 points)
    Sep 21, 2015 10:30 PM in response to Gunner017

    still i contact facebook already but they dont respond or reply ..

     

     

    maybe its on the phone ? lol

  • by jhawks117,

    jhawks117 jhawks117 Sep 29, 2015 4:57 PM in response to joe_7399
    Level 1 (0 points)
    Sep 29, 2015 4:57 PM in response to joe_7399

    The update contacts is not working.  I am not alone in this, as there are many others I have found with this problem:  https://www.reddit.com/r/iOS8/comments/2gx7d6/facebook_contact_photos_not_syncin g/.  I have tried the "Update Contacts" function with no luck.  My wife won't even show up in my contacts.  I have tried re-friending, un-friending, uninstalling the FB app, soft reset, but nothing is working. I am doing this exactly as you have listed out.  Settings --> Facebook --> Update All Contacts, and it says 0 contacts updated. 

  • by udaypatil92,

    udaypatil92 udaypatil92 Apr 17, 2016 11:41 AM in response to Gunner017
    Level 1 (4 points)
    Apr 17, 2016 11:41 AM in response to Gunner017

    Yes..! Their is a way..!

     

    You need to go to the Facebook site either on safari or chrome.

    1. Go to Privcy and settings.

    2.Go to Security.

    3.Go to active sessions and remove the session named "Messenger on iOS".

    4.Go to messenger on iPhone again. It will ask you to re-login.

    5.And Voila..!All the profiles are updated and this can also be used tp logout from messenger..!

     

    Hope this helps..!

  • by DaveHelpMe,

    DaveHelpMe DaveHelpMe Jun 5, 2016 12:39 PM in response to udaypatil92
    Level 1 (4 points)
    Jun 5, 2016 12:39 PM in response to udaypatil92

    Slight revision to the solution suggested above worked for me:

     

    Logged into Facebook from browser on a computer as suggested... Used Firefox on a Windows computer, so solution does not seem tied to using a specific browser...

     

    1. Click on the padlock/hamburger symbol (Privacy Shortcuts) located between the globe (Notifications) and downward pointing triangle (drop down menu) in the menu bar

     

    2. Click on "See More Settings".

     

    3. Click on "Security" in the navigation menu on the left

     

    4. Under the "Security Settings" in the middle section of the web page, click on "Edit" to the right of "Where You're Logged In" (previously this was listed as "Active Sessions") and remove the sessions for iOS devices under "Facebook Messenger (#)" where # is the number of current Messenger sessions.

     

    5. As original solution provider states, you need to login again in the Messenger app on your iPhone in order to see the updated profile picture in your Messenger Scannable Profile Code.

  • by OSchirag,

    OSchirag OSchirag Jul 5, 2016 10:31 PM in response to Gunner017
    Level 1 (4 points)
    Jul 5, 2016 10:31 PM in response to Gunner017

    Guys guys guys !!!! I have crack it. The trick is very simple  and works too. You don't have reinstall the app or end any session from facebook.

     

    Just simply block the person who's profile picture is not updating. (Note: Block that person from the messenger app, not through facebook)

    First open the chat box of that person, And go to the block option. You'll find two options there :

    1) Block Messages

    2) Block on Facebook

     

    You have to select "Block Messages". You have to turn it "ON".  After you turn it "ON", you'll see that the profile picture of that person is gone.

    Now just unblock the person (turn OFF the "Block Messages" option) and booommm. You will see your friend's new profile picture.

     

    This method helped me, I hope it'll also solve your problem.