AlexanderRO
Level 1 (0 points)

Q: iMessage Problem

Hi all, i have problem with my imessage, i cannot delete old number, unregister otherwise i don't have any more that number so i cannot use de-register to stop the imessage service on old number. How i can solve this problem! please answer and help me. Thx all

iPhone 4S, iOS 8.4.1

Posted on Sep 12, 2015 6:28 AM

Close
AlexanderRO

Q: iMessage Problem

  • All replies
  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Sep 13, 2015 2:47 PM in response to AlexanderRO
    Community Specialists
    Sep 13, 2015 2:47 PM in response to AlexanderRO

    Hi AlexanderRO,

     

    Thank you for visiting Apple Support Communities.

     

    It seems like you may not be able to unlink your old phone number from your Apple ID, and you're trying the deregister iMessage page.

     

    If you're still using your Apple ID with iMessages on an iOS device or Mac, try this method from iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage:

     

    Unlink a phone number

    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:

    • Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Settings > FaceTime. Tap your Apple ID, then tap Sign Out.

    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.

    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.

     

    Sincerely.

  • by AlexanderRO,

    AlexanderRO AlexanderRO Sep 26, 2015 11:28 AM in response to jeremy_v
    Level 1 (0 points)
    Sep 26, 2015 11:28 AM in response to jeremy_v

    I Think you don't understand my problem, i have only one iphone, my first iphone and only i that i have. I was signed with my old number when i was i denmark and now i have romanian number. Old sim card i losted. i already tried your solution but dont work for me. I think apple developers need to delete my old phone number from database. I am not able to do that. I want to use it again but because of that number i cannot register my new number. Please give me a good solution to use with my icloud mail

     

    regarts

  • by jeremy_v,

    jeremy_v jeremy_v Sep 27, 2015 4:01 PM in response to AlexanderRO
    Community Specialists
    Sep 27, 2015 4:01 PM in response to AlexanderRO

    Hello AlexanderRO,

    Thank you for replying with more details.

    Due to the nature of the issue, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

    Best Regards.