Q: how can i bypass the activation process as the previous employee has left and i dont know their apple id credentials and cant cont ... how can i bypass the activation process as the previous employee has left and i dont know their apple id credentials and cant contact them more
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Helpful answers
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Sep 12, 2015 6:36 AM in response to Poolfaithfulby ckuan,You have to make an appointment with Apple genius bar and bring the receipt.
Activation lock cannot be bypassed.
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Sep 12, 2015 7:05 AM in response to ckuanby Poolfaithful,Cheers - now to find the receipt, think we bought about 90 over past 3 yrs - fun times ahead
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Sep 12, 2015 7:16 AM in response to Poolfaithfulby ckuan,You should also update your IT department on how to manage companies devices.
Apple Configurator: Managing iOS device software - Apple Support
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Sep 13, 2015 11:25 AM in response to ckuanby rccharles,If this becomes a continuing issue, your going to have:
-- set up some procedure for employees who are leaving [ it's not a Windows machine ]
What to do before selling or giving away your iPhone, iPad, or iPod touch [ i guess it's like giving away your idevice ]
http://support.apple.com/kb/ht5661
-- enroll the device in DEP. This establishes the firm as the owner.
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
Consider DEP, Device Enrollment Program. Use VPP, Volume Purchase Program. Select an MDM, Mobile Device Management.