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jojopabs

Q: my iphone 6 is not charging.

My I phone 6 with 128 GB capacity is not charging. It suddenly went dead.

 

Despite trying to charge for over one hour it is not working. But ipad is charging. So the problem is not with the chord.

 

Any help please !!!

iPhone 6, iOS 8.4.1, iphone is not charging. What to do.

Posted on Sep 12, 2015 9:18 AM

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Q: my iphone 6 is not charging.

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 12, 2015 9:21 AM in response to jojopabs
    Level 9 (59,586 points)
    iPhone
    Sep 12, 2015 9:21 AM in response to jojopabs

    Several things to check on the device. Check to make sure the cord is good, you seem to have done that since you report it working on the iPad.

     

    Check the plug block, but that would be working also if the iPad is charging.

     

    Take a flashlight and check the charging port of the phone for any dirt, debris, lint, and using a small wooden toothpick, try to remove any. You can also use a clean, dry, soft toothbrush to brush out the area.

     

    If none of that helps, then make an appointment at the Genius Bar of the nearest Apple Store to have the device examined.

  • by jojopabs,

    jojopabs jojopabs Sep 12, 2015 9:39 AM in response to ChrisJ4203
    Level 1 (0 points)
    Sep 12, 2015 9:39 AM in response to ChrisJ4203

    Thanks Chris. But this has not helped me.

     

    My phone is almost new. I checked for dirt. nothing in the slot. Used a new chord bought from apple. That too didn't help.

     

    It just doesn't get charged in both direct supply and thru' laptop.  I think will have to wait for Apple support on Monday. I tried the phone no. given in apple support for online help. But the IVR response is please go to applesupport site and try.

     

    Will have to spend couple of days without phone. Worried about the data and the photographs I already have.  Keeping my fingers crossed....

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 12, 2015 9:42 AM in response to jojopabs
    Level 9 (59,586 points)
    iPhone
    Sep 12, 2015 9:42 AM in response to jojopabs

    If it still isn't working, then make an appointment at the Genius Bar as I suggested to have it checked. If the phone is under warranty and something is wrong, they will take care of it.

  • by jojopabs,

    jojopabs jojopabs Sep 12, 2015 9:58 AM in response to ChrisJ4203
    Level 1 (0 points)
    Sep 12, 2015 9:58 AM in response to ChrisJ4203

    Thanks Chris. Have warranty. Hence should be able to get it done.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Sep 12, 2015 9:59 AM in response to jojopabs
    Level 9 (59,586 points)
    iPhone
    Sep 12, 2015 9:59 AM in response to jojopabs

    You're welcome.