FragBif
Level 1 (0 points)

Q: Mac freezes and shuts down

Hi guys,

 

In the last 2-3 months it happened twice that my iMac froze, iTunes audio started stuttering and then it rebooted on itself and gave me the "critical error, had to shut down" message page (the one with the blurry background, please forgive me if I'm not using the proper english terms). It happened both times in similar setting: using Photoshop CS4, iTunes playing, Mail and Safari opened in background, one Finder window open.

 

My iMac is a 24" early 2009 (aluminum)

2,66 GHz Core 2 Duo

8 GB RAM

1 TB HD

OS X 10.10.5

 

Here's the Error report, it really isn't my cup of tea so I hope someone of you will get some useful informations out of it. Thanks for the help!

 

Anonymous UUID:       C681DCDA-5FBA-D7F7-44E6-D4F0CCA993EF

 

Sat Sep 12 15:58:58 2015

 

*** Panic Report ***

panic(cpu 1 caller 0xffffff8012e16df2): Kernel trap at 0xffffff7f949bf5f5, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x000000010e5e2000, CR3: 0x0000000008e22000, CR4: 0x0000000000002660

RAX: 0xffffff802dde1700, RBX: 0xffffff802dde1f40, RCX: 0x0000000000000000, RDX: 0xffffff802a345e00

RSP: 0xffffff801ed739b0, RBP: 0xffffff801ed73a20, RSI: 0xffffff802a345e00, RDI: 0xffffff802dde1f40

R8:  0x0000000000000000, R9:  0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000000

R12: 0xffffff802a345e78, R13: 0xffffff803052a858, R14: 0xffffff803c099d00, R15: 0xffffff802a345e00

RFL: 0x0000000000010246, RIP: 0xffffff7f949bf5f5, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x000000010e5e2000, Error code: 0x0000000000000000, Fault CPU: 0x1

 

Backtrace (CPU 1), Frame : Return Address

0xffffff80eda55e10 : 0xffffff8012d2ad21

0xffffff80eda55e90 : 0xffffff8012e16df2

0xffffff80eda56050 : 0xffffff8012e33ca3

0xffffff80eda56070 : 0xffffff7f949bf5f5

0xffffff801ed73a20 : 0xffffff7f949bf3a3

0xffffff801ed73a50 : 0xffffff7f949bf0ec

0xffffff801ed73a70 : 0xffffff7f9496f6fe

0xffffff801ed73aa0 : 0xffffff7f949a1075

0xffffff801ed73ad0 : 0xffffff7f9496f9f1

0xffffff801ed73af0 : 0xffffff80132f9579

0xffffff801ed73b20 : 0xffffff8012ddea32

0xffffff801ed73b70 : 0xffffff8012d2efb1

0xffffff801ed73ba0 : 0xffffff8012d139f3

0xffffff801ed73bf0 : 0xffffff8012d2f356

0xffffff801ed73c20 : 0xffffff8012d1ca6d

0xffffff801ed73cc0 : 0xffffff8012d1f78c

0xffffff801ed73d00 : 0xffffff8012d4d5a4

0xffffff801ed73d40 : 0xffffff80131c12e9

0xffffff801ed73db0 : 0xffffff80131d8b12

0xffffff801ed73e30 : 0xffffff80131d8fe7

0xffffff801ed73e70 : 0xffffff8012d27256

0xffffff801ed73ea0 : 0xffffff8012e1756e

0xffffff801ed73ec0 : 0xffffff8012e33c6f

      Kernel Extensions in backtrace:

         com.apple.GeForceTesla(10.0)[59758864-B0B8-3ED7-B4B9-DBBFAC568F35]@0xffffff7f94 95c000->0xffffff7f94a29fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f93524000

            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7f93948000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f93901000

            dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f93958000

 

BSD process name corresponding to current thread: Adobe Photoshop

 

Mac OS version:

14F27

 

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide:     0x0000000012a00000

Kernel text base: 0xffffff8012c00000

__HIB  text base: 0xffffff8012b00000

System model name: iMac9,1 (Mac-F2218FC8)

 

System uptime in nanoseconds: 38069313266412

last loaded kext at 28678456294719: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f95423000, size 20480)

last unloaded kext at 28784557595392: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f95423000, size 16384)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.19.6

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 272.18.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleLPC 1.7.3

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleUSBHub 705.4.2

com.apple.nvenet 2.0.22

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.kext.triggers 1.0

com.apple.driver.IOBluetoothHIDDriver 4.3.6f3

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBHIDKeyboard 176.2

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.37f3

Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: APPLE HDD HUA722010CLA330, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5670S

USB Device: Built-in iSight

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Cintiq 22HD HUB

USB Device: Cintiq 22HD Tablet

USB Device: Elements 10A2

USB Device: IR Receiver

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus:

iMac (24-inch Early 2009), OS X Yosemite (10.10.5)

Posted on Sep 12, 2015 7:21 AM

Close
FragBif

Q: Mac freezes and shuts down

  • All replies
  • Helpful answers

  • by mario49,

    mario49 mario49 Sep 13, 2015 7:28 AM in response to FragBif
    Community Specialists
    Sep 13, 2015 7:28 AM in response to FragBif

    Hi FragBif,

     

    Thanks for using Apple Support Communities. Based on what you stated, it sounds like the computer restarted on its own. I would recommend that you read this article, it may be able to help the issue.

     

    OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support

     

    Cheers

  • by FragBif,

    FragBif FragBif Sep 13, 2015 9:48 AM in response to mario49
    Level 1 (0 points)
    Sep 13, 2015 9:48 AM in response to mario49

    Hi Mario49,

     

    Thanks for the link. From what I can read something went horribly wrong with a third party software or piece of hardware;

     

    -I only had 2 pieces of hardware connected when the issue occurred: my Wacom Cintiq 22HD (that is working fine and I don't know how could it malfunction beside non turning on) and the Kingston RAM (8 GB upgrade from the default 4 GB), about the RAM I checked it with Memtest 4 times and it didn't report anything wrong with it (assuming that's enough to check it, that memetest is reliable and that the issue isn't of erratic nature).

     

    - The only software running at both times was: Photoshop CS4, iTunes, Safari and Mail with Photoshop being the only third party one and, if that's the culprit of the issue, that's not a small issue for me being it the 90% of what my use of the Mac is set to. I've read somewhere (probably on the Adobe support community forum) that Adobe non longer supports/updates any products prior to CS6 (so the still current very used CS3, CS4 and CS5 are out) and that there's some Java issue with it but wouldn't the Kernel Panic occur more often if that was the case?

     

    Thanks for the help.

  • by mario49,

    mario49 mario49 Sep 13, 2015 10:37 AM in response to FragBif
    Community Specialists
    Sep 13, 2015 10:37 AM in response to FragBif

    Thank you for using the Apple Support Community. Due to the nature of your question you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action