Kidd808

Q: password incorrect when restoring backup

im signed into itunes, so when i try to restore backup to my ipad it asks me for password,when i try with correct password it tells me opposite

iPad 2

Posted on Sep 12, 2015 10:36 AM

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Q: password incorrect when restoring backup

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  • by mario49,

    mario49 mario49 Sep 13, 2015 10:45 AM in response to Kidd808
    Community Specialists
    Sep 13, 2015 10:45 AM in response to Kidd808

    Hello Kidd808,

     

    After reviewing your post, it sounds like you are not able to restore from a backup, but it is requiring a password. I would recommend that you read this article, it may be able to help the issue.

     

    About encrypted backups in iTunes - Apple Support

    What if I can’t remember the password for my encrypted backup?

    You can't use an encrypted backup if you don't have the password. 

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password. 
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.

    Thanks for using Apple Support Communities.
    Have a nice day