jefffromsanta monica
Level 1 (0 points)

Q: Itunes won't sync, close or reopen

Maybe you can help. I'm on Windows 7 and for the first time iTunes wouldn't sync with a shuffle nor would it close. I forced close and now it won't open.

iPod shuffle (4th generation late 2012), Windows 7, iTunes won't sync, close or re-open

Posted on Sep 12, 2015 1:05 PM

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jefffromsanta monica

Q: Itunes won't sync, close or reopen

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  • by joe_7399,Helpful

    joe_7399 joe_7399 Sep 13, 2015 1:22 PM in response to jefffromsanta monica
    Community Specialists
    Sep 13, 2015 1:22 PM in response to jefffromsanta monica

    Hello jefffromsanta monica,

     

    Welcome to the Apple Support Communities!

     

    From your question, it sounds like iTunes is becoming unresponsive when your iPod is connected to your Windows computer. To begin troubleshooting this situation, I would recommend reading over and working through the steps outlined in the attached article below. I understand that the article doesn’t mention your iPod shuffle, but the steps to troubleshoot are still relevant. Please let us know if the issue continues. 

     

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

     

    Have a great day

  • by jefffromsanta monica,

    jefffromsanta monica jefffromsanta monica Sep 13, 2015 1:27 PM in response to joe_7399
    Level 1 (0 points)
    Sep 13, 2015 1:27 PM in response to joe_7399

    I'll check out the article. Thanks! FYI, I spent 2.5 hours on the phone with support yesterday. They tried everything they knew of through process of elimination including "resetting" the shuffle, and reinstalling iTunes. Then did a long screen share session. The "mini" shuffle worked for 6 mos. The AppleCare rep advised that I take the shuffle to meet with a Genius at the local Apple store in town. It's on warranty. He's convinced it's neither my machine or iTunes.