HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
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All replies
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Helpful answers
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Sep 12, 2015 6:09 PM in response to Jozel hurtadoby Kappy,It requires the Apple ID and password of the previous owner. If you don't have it and cannot get it, then the device is useless to you. Return it for a refund if you can.
Find My iPhone Activation Lock
In the future check first before buying second hand: How to check for Activation Lock before buying a used iPhone.
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Sep 12, 2015 6:10 PM in response to Jozel hurtadoby KiltedTim,If the seller can't or won't remove the lock, return it and get your money back. If you can't do that, turn it over to the police. It's probably stolen.
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Sep 12, 2015 6:10 PM in response to Jozel hurtadoby Allan Eckert,That is correct it is useless. There is nothing anyone here or at Apple can do to help.
Enjoy your brick shaped like an iPhone.
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Sep 12, 2015 6:12 PM in response to Jozel hurtadoby Ralph Landry1,The ASC is all fellow users and not Apple employees, Apple does not participate here.
You need to get the help of the previous owner to remove the activation lock on that iPhone 6+. There is no way to use it without the user taking the lock off either directly from the iPhone or by logging in to their iCloud account and remove the device from there.